Starbucks — Restaurant in Pembroke Pines

For years, I have chosen specifically to come to this location, even though it is not near my home. Mostly, the staff have been professional, enthusiastic, and fun. They have been mostly engaging, but my most recent experience changed all that.

I ordered a venti strawberry acai with light ice. What I received was a venti more than 50% full of ice, and water instead of lemonade. The lid was also not secured properly so it popped off when I went to take a sip and spilled all over as I was driving. I had to go home and change. Later that day, I went by and asked the person working drive thru, if they could make a new one with no charge, if not, no big deal, I'd pay for it. I guess Miguel is manager now and he was rude and unprofessional (there's a more precise term, but I will not use it here). He even mocked my name. He didn't apologize for the mistake earlier, remade the drink with an attitude, and degraded me in the process. It was enough for me to call corporate. I will not go back there as long as he works for Starbucks. In fact, I will probably finish using my rewards at another location and stop going to Sbux altogether. As a customer who has gone to this location, almost every day (except while they remodeled), for two years, I just don't feel it is worth it if someone is going to treat me like this over a $6 Venti Acai they made wrong in the first place. The treatment left a bad taste that has caused this location to lose about $500/month from my family alone. I hope Sbux takes this review seriously and re-educated Miguel on the appropriate manner to treat customers, especially loyal customers who experienced an error with...

I decided to give this location 5 STARS... why, after reading the reviews left, wanted to share my experience for I frequent the drive through often. Staff is super sweet especially in the very early morning and customer service is great. Yes, they could be quicker however, we have to take into consideration people in front of us and what they are ordering as well as the service that is being provided when you go to the window. I would rather have excellent service vs being rushed through a line of robots. Drive thru while being in the convenience of our cars is our choice. Remember to give the staff a thank you! Life is hard out there as we all try to get back to what is...

Pembroke Pines, FL. I don’t do Starbucks reviews unless it’s over-the-top-great because I only accompany my husband to them but today we got exceptional service. Miguel noticed us waiting for our mobile order and asked what we were waiting on. Turns out my husband had placed it at a different Starbucks. With the best, genuinely kind attitude, Miguel insisted on making our order at no charge. He wowed our socks off! He was nice from start to finish.

(Well we of course left cash to cover it and a tip.)

We need more Miguels in the world.

It’s a spacious Starbucks with 1 padded leather chair seating area, 8 small tables, 2 longer tables, and about 4...