Taco Bell — Restaurant in Pennsylvania

I want to preface this review by saying I am a frequent flyer at Taco Bell, and this one specifically. I have had mostly positive experiences here, or at the very least tolerable. But especially recently, I have had incredibly negative experiences and today was the final straw. I usually order on the mobile app to pick up through the drive through, and today no matter what I did it just would not let me. I figured it was just a malfunction in the app so my boyfriend and I were just going to go in- the listed hours online and on the door are 8am. We got there at 9am and the door was locked. We stood there for a minute and went back to the car, and as we sat down we saw an employee walking to the bathroom presumably playing on her phone. Just absolutely unacceptable. I’ve opened by myself before in fast food- it sucks, but you are getting paid to do a job at a certain time and the store should be open. I could understand if we were there right at 8, but an hour after supposedly opening? This really made all of the things that have gone wrong recently stick out like a sore thumb. Forgetting drinks, messing up simple order changes I make IN THE APP so there is no way to miscommunicate, waiting 30+ minutes for an order when we decided to eat inside when there were no other customers… Yeah. I held off writing a review for a while because I know how this can affect things as someone who used to work in fast food but the behavior and product we’ve been getting is just unacceptable. Definitely will not be coming back. I would give 0 stars if I could, but the one star can be for (who I am assuming is) the manager, who is always extremely pleasant and we always get our order right and quickly when...

Im not sure why, but every single time i order online and pick up my order, its always wrong. Every time i order a beef supreme chalupa and always get chicken. And i always ask for no beans and always get beans. Its like anything i try to swap or customize always comes the way its originally offered. I overlooked it the first few times, but it has literally happened every time i order from here. My kids don't like beans so we always ask for no beans on anything we order but still get beans. I love this taco bell and agree that everything seems better at this location, but anytime i customize my order, its always made the original way for...

Stopped last night after a HS baseball game for a quick bite. Women's restroom was out of Order so they turned the men's into s UNISEX. As I waited for my family, I was watching the food prep area behind the counter. The woman making the tacos and stuffing them with lettuce and meat kept wiping her nose, touching her face, her hair and her ears with her gloves on as she was making peoples food. It was disgusting. My family made it out of the single bathroom and we immediately left and went elsewhere. I certainly hope the Manager reads this and gives his/her employees a crash course on FOOD SAFETY!!! I will never return to...