Wendy's — Restaurant in Pennsylvania

The store is very clean but when you first walk in, there is an odoriferous smell. There were nats flying around the condiments, which is a big turn-off. I addressed these concerns with the manager and he was so understanding. He took time to explain to me what was going on. He was very cordial and had a great disposition. Wendy's has a great menu. I love their seasoned potatoes. They're second to none. They also have the best chilli in the world. What makes me appreciate Wendy's are their prices that are very stable, especially after three years of COVID. I know that because of COVID, many businesses took a hard hit and inevitably, had to go up on prices, but Wendy's did not go crazy like McDonald's. What I paid this morning for breakfast was, $6.09: small coffee, seasoned potatoes and a sausage egg and cheese croissant. Should I have purchased the same meal at McDonalds, it would have cost me, $10.00. Thank you Wendy's for thinking about your customer base. One other point that I'd like to make: one of the employees came in wearing a, "White Beater." He looked grundy and dirty. He had just put out a cigarette. Young people, when you work for any business, you need to be at the top...

This place is absolutely disgusting. From the start the employees were very rude and impatient. I asked for shredded cheese after paying; not realizing it costed extra and an employee snapped at me saying I’d have to pay. We then tried looking for a clean table to sit at and couldn’t find any, was told to clean one ourselves with “water and napkins”. Around the ketchup dispenser there was a literal colony of gnats hovering above it and in it. Following that one of the grill/fry cooks walked into the bathroom wearing his apron and gloves, was in there for a decent amount of time before leaving the bathroom in his apron and gloves heading straight back to the grill. Mind you they weren’t busy, there wasn’t a rush and literally no customers inside. On top of all that, I got chili and got a whole hamburger patty in it.. The manager we addressed it to didn’t finish listening to my fiancé about the situation before she walked away ignoring the rest of his complaint. This place is very unprofessional and dirty. Better off eating garbage...

Was good place until I placed a mobile order and they were out of some of the items I ordered. I asked them to just cancel the order. They told me to cancel it on the app. I tried to cancel in app and they had already processed order. They gave me a receipt showing order was cancelled. I still got charged for the order. When I called about refund I got a very non professional manager who told me I would have to bring in credit card statement showing I got charged. I asked for district manager name and she told me she was the boss of the store and no one above her. I called Wendy's customer number as was told I would be contacted within a day or two to resolve my issue. I quickly got a call from the manager telling me to bting in receipt for a refund. She told me that she was never contacted by corporate, but I never gave her my phone number. So I think she is not a very good manager and probably a liar too. I will drive to Youngstown or Warren before I will...