Had a horrible experience on Friday night, 2/18, Pensacon Gallery Night. We were a party of 8 adults, arrived about 5:45. Ordered drinks and dinner. At 7:45 we were finally told by our waitress there was a “fight in the kitchen and someone was fired”. And, there was no way to say how much longer it would be for our food orders. We asked for a manager and a you female came to the table, scolded the waitress for telling us what had occurred in the kitchen but still said no way to say how long until our orders would be ready. She offered a 10% discount on our drinks. Seriously? Asked for her manager, and a young male came to the table. He was rude and unconcerned that we and others had been waiting 2 hours for meals and only after we continued to complain did he offer to increase our discount to 20% but no way to say how much longer meals would take. We waited until 8pm and decided to pay our drink checks and leave. My friend was celebrating a big life event and had been told her bottle of champagne would be $20 but was charged $40 on her bill. Same female “ manager” said waitress was wrong, showed the $40 price on computer screen and said “nothing I can do about that”. This was a horrible waste of time for our group and none of us, all locals, will be going back. The owners of this establishment need to put actual managers in place to manage evident staffing issues, on the floor and evidently, in the kitchen. And empower them to know what the right things to do are in a situation like the one we encountered, and to actually do it. There was zero concern for your customers and return business/loyalty.