Graffiti Pizza — Restaurant in Pensacola

The slowest service around. Extremely poor customer service and plain rudness. After waiting half an hour for a server I went to the bar and ordered and payed for a pizza and was told a waitress would be sent to get our drinks and bring the pizza as well. Another half hour goes by the pizza was delivered but the waitress quickly left without bringing utensils or asking if we needed anything. We decided once again to go up to the bar In attempt to order a drink. My daughter was questioned consistently about her ID treated rudely was told she was lying about her age and was even laughed at. After several minutes of badgering her the bartender/ mgr realized she was in fact of age and decided to take her order. After the long wait, and the humiliation of the badgering over the ID we decided to NOT order a drink and go next door. One entire hour later the same bartender/mgr finally comes to our table (never attempted to see if we needed anything at any point previously) states that my daughter had to leave for not paying for her drink (that infact was never ordered or served!!!!) Completely pathetic customer service. I was mortified embarrassed that my family member was kicked out for not paying for a drink that was NEVER ordered or served !!! The lack of professionalism was disgusting infact the bartender/mgr Lyndsey was so aggressive and loud we did not even attempt to stoop to her level and decided we were happy to leave at that point. This incident of her approaching us happened an HOUR after we had already left this place to go next door to get food and a drink inwich we had zero problems. Our group gladly left however this was during super bowl and we missed even getting to half time as well. This was the WORST experiences I have ever ever had over the non ordered non paid for drink. Some folks do NOT need to be in the customer service industry!! This was a day of complete and utter disrepect just pure rude...

I will no longer be eating here. Over the years I’ve noticed that occasionally the staff are rude (mainly security and the inside cashiers), but I figured they were just overworked and looked passed it because I really enjoyed the outside bar atmosphere and the pizza. Unfortunately tonight I had a terrible experience that I can’t look past. My friends and I got drinks from inside the restaurant, we then stepped outside for a bit, one of my friends went back inside to use the restroom, the security guard told her she couldn’t use it because she wasn’t a paying customer I went back inside to tell him that we had purchased drinks but he didn’t care. He said “I’m the head of security and I’m not going to go back and forth with you” I tried to explain to him that we did in fact pay for drinks but he didn’t care. I then asked to speak to the manager the manager hears this because he’s standing behind the check out counter and says “im the manager and I don’t want to hear it, that’s the end of it” I ask the manager for his name, he doesn’t tell me. He then tells me to leave or he’ll have me trespassed. I told him my friend just wants to use the restroom and that we can show our receipt/proof of purchase… he didn’t care. He calls a police officer in from outside and tells him I was “disrespectful” which was not true, I barely said anything to him (definitely no profanity or yelling). It was heartbreaking that no one cared to even listen to us. We were not belligerent or loud, just tried to explain we did in fact purchase drinks. There were zero empathy or conflict resolution skills exercised by the security guard or “manager” the only one who even “cared” to listen was the police officer and he’s not even a permanent party of Graffiti. Very...

There’s clearly a customer service issue here-I’m not sure why rude or problematic staff are such a repeat issue. We’ve had issues with service/small things with staff before, but brushed them off. When my nephew is in music lessons, we bring him here afterward every week, eat there, buy him a pizza so he can take the rest home and buy my household a pizza. Last night after the Saenger concert about 10-15 mins before close, I go in the door from the bar, a worker is walking out with a handful of pizzas, he shouts at me we’re closed. I ask him, “if you have any leftover slices can we just buy those?” “No! We’re closed!” He is so rude about it, but I say “oh okay, well I’ll just hold the door for you” -his hands were full- he shouts at me, “no! I need you let go of the door and get out now!” -so I let the door go “right then” on him-I managed, cooked, served, etc for many years, I try to be understanding and sweet. This guy was increasingly aggressive, rude, loud, and completely inappropriate-I have thick skin and barely remember one slight here and there- this sticks with me. I doubt I will go back until I hear the staff are getting some oversight and that staff member is suspended or getting some retraining/medication. Our friends had sat down maybe 1-2 mins before us and were being served, but we just left right away. I’ve never had anyone at a restaurant talk to me like that repeatedly without reason. Just bizarre behavior. Dude probably shouldn’t interact with people anymore bc he’s too jaded to work with the public. I hope he’s not managing others bc he probably causes turnover which is expensive. Move him to back of house or bookkeeping—or all the way outside to construction or labor where he doesn’t have to speak...