Starbucks — Restaurant in Petaluma

This store is super busy and staff seem to be overwhelmed. They were out of stock on most common items including soy milk and cheese danish’s. Waited for 20min plus. While waiting decided to wash my hands in the restroom. That’s when I discovered the door handle lock was broken so I had to slide the trash can over to keep from opening. After washing my hands went to grab paper towels but instead of paper towels there were Starbucks napkins to dry your hands 😂. Waited another 10min before my order came out. One of the hot chocolates I ordered had blue coloring on the lid, and have no idea what that was. This place desperately needs some solid direction amongst the staff. Staff seems angry and annoyed. This store is in desperate need of a deep cleaning and refresh. Furniture is worn and dirty and screams “ curb alert material” with remnants of drink spills and poor house...

This was a tough one as the first girl I spoke with was awesome and the drinks were good as expected. Bathroom was nasty and smelled quite bad. Then, when I was taking a picture to add to this review, the manager tried to run away (which is fine, as some folks hate their picture taken). He then says "actually it's against Starbucks policy to take pictures in the store". I have actually contacted both regional managers, and the call center managers, who have both assured me that the policy was not at all intended for this type of photography (social media and personal, etc). In fact, they strongly encouraged me to take any pictures I want for the purpose of reviews and social, as they love that!

The management of this store needs to be educated (he was nice ish, but had a bit of...

I really like this Starbucks. There are a lot of good employee's in this one. The manager Keri is just great with customers and her employee's as well. I have also met the district manager at this location and she was a lot of fun to talk to. Her name is Carly and she was just a real person, which was so refreshing. Alot of the bigger cooperations are very robotic and not personal, so this was a great change in my mind. I don't live in this town but I make it a point to go to this Starbucks when I am...