Jimmy John's — Restaurant in Pflugerville

I keep trying to give this location the benefit of a doubt, and tell myself that maybe they were just having an off day. It happens! I completely understand. At this point though, it's clear that every day is an off day. My orders are never correct, I have to go back in and request portions of my order that are missing, the staff always looks at customers like their sheer existence is an unwelcomed burden... today I placed an order for curbside because I have an injury and didn't want to have to limp inside with three kids to pick up lunch. I checked in on the app, and it said to give them a minute and my food would be brought out. I waited about ten minutes and nothing. I checked the order status and it said it had been completed twelve minutes prior. I verified that I was correctly checked in for curbside, and it showed I was. I went in and grabbed my food from the shelf and when I asked about the order being a curbside order, I got blank stares from all four staff members behind the counter. One said "yeah, I haven't seen any curbside orders". No apology or anything. The receipt on the bag said curbside right at the top. All of that and the food was still incorrect when I got back to the car, but I was in pain and decided to cut my losses rather than go back in. I have been coming to the Pflugerville location since they opened, but the decline in quality of service and food is definitely a...

I ordered a sandwich from this place and the delivery driver is crazy. He got mad when I didn't tip the $1 on my $11 order so he grabbed my trash can and climbed on to a place I couldn't reach it to mess with me then kicked my door and ran off. I called the store and they told me there was nothing they could do but talk to him. I said it was fine as long as he leaves me and my girlfriend alone. He then got my number and started texting me. I called the store again and they gave me the same story that they couldn't do anything and they sent him out on another order since they don't have another driver. I told the store that this is getting out of hand and I'm going to have to get the police involved if it continues. So this morning I woke up to a note on my door from the same delivery driver. The store hasn't done anything and I'm now going to have to get the...

I will never be ordering from this location again.

I have never seen customer service like this at a fast food place let alone any jimmy johns I've ever been to (been a customer since 2013). I waited an hour for my delivery order and it still hadn't arrived. Since it had been taking much longer than usual, I called the store and they said they would check on it but they actually just hung up on me. I immediately called the store again and said they didn't have the order here, so it must be coming. I called 15 minutes later since it still hadn't arrived so I could cancel my order. The person on the phone simply said, "I have that down for you" in a very rude tone and hung up immediately. I don't think they actually helped...