Midvale Avenue Automotive — Local services in Philadelphia

Needed a new tire. They got me a tire and installed it for a reasonable price. I knew they didn’t stock tires and would need to order it, so it would likely be the next day (not same day). They confirmed when I dropped it off in the morning that it would likely be the next day until it was ready, which was fine with me. All worked out according to plan, and I had my car back the next day with the new tire.

My only small complaint was slow communication. When I dropped off my car, we weren’t 100 percent sure that they could get the tire next day, and I asked them to call and confirm that they could once they called their supplier and placed the order. (If it was going to be two days, I wanted to try to go someplace where I could get it next day.) They didn’t call me, so I called them later than afternoon. When I did, I learned that everything was in order; tire was ordered, would arrive and be installed next day. So no issues, but it would have been nice if they had called earlier to confirm everything was in order so I didn’t need to worry. Again, minor complaint,...

My loyalty is hard won. Midvale has it. I’ve been taking my vehicles to them for 20 years. They were referred to me by my landlord when I lived in the neighborhood. He had taken his vehicles there for 40 years before that.

I have brought all kinds of vehicles. Jalopies. Commuter cars. SUVs. I have never found the owner or the mechanics to be substandard in anyway. All techs are Human. Should a minor mistake or oversight occur, it’s fixed immediately and free. Nothing serious or incompetence whatsoever.

At the same time, it’s not a place you’re going to get over. He’s still in business after all these years, right? They know the aftermarket parts business well. How to play the game with warranties. If you want valet service and all the bells and whistles of the dealer, then go to a dealer. If you value honest work for an honest price and practical advice, you can’t go wrong here. If you want fancy, go get fancy. I...

I took my car here 2-3 weeks ago because my engine was misfiring. I told them that and said I believed it might have been an issue with the spark plugs. I don’t think they really went beyond checking my oil (my oil was admittedly overdue to be changed) and said that that was likely the source of my car jumping and told me that my engine actually wasn’t misfiring. Called back 2 minutes after leaving to say that the car was still jumping and was told to just let the oil work it's Way through.

Here I am a couple weeks later and my check engine light comes on flashing. I take it to my nearest pep boy’s and within 5 minutes they told me I had a cylinder misfiring. I feel like Midvale Ave Auto didn’t take my concern seriously and arrogantly dismissed my suspicions about my car trouble. I try to support small business over corporations but this was super disheartening and I now need a place with corporate to hold them...