Mr. Wish Chinatown — Restaurant in Philadelphia

Mr. Wish has been one of my family’s favorite bubble tea spots - great quality fruit teas, milk teas, & cheese macchiatos, but our experience with their customer service has sadly left a pretty negative impression on us.

Poor Service Experience #1: Employees barely acknowledge you when you walk in. Soon after we entered, a customer walked in and approached the counter. A member of the staff made eye contact with her, but then immediately turned away as if the customer wasn’t even there, without greeting or saying anything. The customer then just walked out. Very strange.

Poor Service Experience #2: My friend ordered a matcha macchiato, which comes with a cheese foam. We were in a bit of a rush, but patiently waited for the drinks to be prepared. However, we noticed that the staff finished making the matcha drink, and only afterwards checked if they still had cheese foam - turns out, they didn’t. Not a big deal; I totally get that mistakes happen, and they didn’t have the inventory. But the way this situation was handled was quite poor and felt rude - instead of apologizing, the staff member made it seem like it was our fault that we were in a rush, and couldn’t wait for the cheese foam. We left without the cheese foam, and felt quite disappointed with the entire experience. It left a pretty sour taste overall.

Overall: 2 / 5 - again, if you like bubble tea and fruit tea, go for it. I have nothing against their drinks and food. We’ve just had negative experiences with customer service at this location, and wish it could be improved...

Mr. Wish in Chinatown has brewed up something special with their new collaboration with La Colombe coffee, proving that bubble tea and espresso are a match made in beverage heaven. Their new concoctions are bold, unexpected, and packed with flavor. With service that's super friendly and a staff ready to guide you through their unique menu, this bubble tea shop stands out.

The Royal Lychee is a unique blend of espresso, lychee puree, and whole milk. The lychee adds a playful, tropical twist against the rich roasted espresso, while the whole milk smooths it all out for a creamy, well-rounded sip. It's an adventure for your taste buds, delivering a fruit-forward caffeine kick between bold and sweet.

The Coffee Bombon is equally intriguing, combining espresso with condensed milk for a sweet and strong treat. The condensed milk provides a silky texture that turns the robust coffee flavor into something akin to a decadent dessert. If you need a morning pick-me-up or a mid-day indulgence, this one is for you.

While these drinks may push the boundaries of bubble tea tradition, Mr. Wish's collaboration with La Colombe proves that creativity knows no limits. Don't miss their delectable stuffed waffle treats that are delightful complements. So, if you're looking to step outside your usual bubble tea routine and try something new, these inventive drinks or any other Mr. Wish beverages could be just...

I can't stress this enough, Mr. Wish consistently has produces the best "bubbles"/"pearls"/tapioca balls out of any bubble tea joint I've had. You don't realize it until you have a bad batch of "bubbles" somewhere and you realize, wow, the proper texture and chewiness of the bubbles can't be taken for granted.

I also enjoy how you can select the sugar and ice level for most beverages on the menu. I used "most" because unfortunately, there are certain beverages that can't be altered. Some can't even be made in a large size. For whatever reason under the Mr. Wish banner, there are certain restrictions. If you can live with those restrictions, Mr. Wish is definitely a great place to check out for bubble tea. It's my go-to place in Philly...