Old Nelson Food Company — Restaurant in Philadelphia

I've gone here many times the last 4 months. Yesterday, while waiting for my sandwich I watched a roach crawl across a pile of sliced turkey meat sitting on a scale. Absolutely disguising. After telling the manager, I left immediately. I decided to check out their most recent health dept. report and the results are not encouraging. Here are the highlights:

20 * Turkey deli meat and grilled chicken was held at * 53 degrees F rather than 41 degrees F or below as required. 26 Observed insecticides or rodenticides not labeled by the manufacturer for food facility usage, in the food prep area. -Observed a bottle of "Raid" on the lower shelving in the coffee area. 36 Observed the front door propped wide open; which does not protect against the entry of potential vermin. 36 Visible physical evidence of insect activity (live German cockroaches and a fly) observed in the food prep area. -Live roaches observed on the rear lower shelving of the dry storage shelving. -Live roach observed under the 3-compartment warewashing sink. 42 Clean food equipment being stored wet, and not in a manner to allow air drying... wet nesting. 45 Observed cardboard lining shelving. 47 -Food debris observed on the food prep tables and lower shelving. -Debris observed on the left wall of the ice machine above the ice. -Food debris observed on the ledges of the cold prep units under the lid. 48 Slow hot water generation observed at the toilet room handwashing sink. 53 Clean floor perimeters of the food prep and warewashing areas due to dead...

I was in the store on November 1, 2023. I ordered two sandwiches and bought a honey bun. I've been in this store two other times. My sister told me about it and after an appointment, we came in to buy some sandwiches. I was told after that visit, they racially profiled my sister. I didn't see it for myself until yesterday Wednesday when I came in to buy some food. After sending my order through, I got the honey bun and went to pay. The store wasn't crowded at all that time of the day. I had one order before mine and I looked up to see mine said waiting. There were two men behind the counter and the one not making the food motioned for the one making the food to watch me. I was standing waiting with my receipt. Once my food was done, I said thank you and the one not making the food yelled at the cashier and he said she paid. I looked around as if to say, wow but I wasn't surprised. My sister paid before her sandwich was done and me also. I left the store and then called for the manager. A man answered and gave the phone to another man, he hung up after I said I had a complaint. I will never go back in that store again. There are many many places that have good sandwiches, one is Jean's Cafe on Walnut street. I wish I had gone there. I've never had any problems with them or them already thinking I'm going to steal because I look a certain way. I wish now I had spent my money there and not in this place. I also see people talking about bad rotten food and bugs. My sister also said never again and I'm saying,...

Stopped by today for a bagel with cream cheese Plain was sold out so I settled for an everything. My daughter and I ordered from the Kiosk it took me a moment because so wanted the bagel to include cream cheese and butter but it was not an option. It was either one or the other so I placed the order for the cream cheese the. Spoke out to the cook for his attention… At first he seemed to ignore me so I said out loud the the bystanding customer …”Did he hear me?” The cooks back had been turned but he comes over and I ask for Butter, he tells me it will be 50 cents and I explained to him I wasn’t able to add it to my order. I was unaware that he would have to hand write the additional charge on my receipt but he however seemed a bit annoyed. For my first time there it made the experience a not so pleasant one. Now the bagel was fresh and delicious and even the woman who cashed me out exhibited a better up beat personality. It just didn’t sit right with me that he projected any frustration in my direction as I did not deserve to have my day affected by...