Domino's Pizza — Restaurant in Phoenix

I ordered a pizza online from Domino’s and realized I only had $100 bills, so I called the store to pay with my debit card before the driver arrived. The person who answered the phone was rude, but I provided my card details. He mumbled something, and when I asked him to repeat it, he said my order would be there in 30 minutes. However, I had just received a text saying the driver was already pulling up, and when I mentioned that, he still insisted it would be another 30 minutes. I also wanted to leave a tip, but he abruptly ended the call.

When the driver arrived, I tried to explain the situation, but he was uncooperative. I told him I had a $100 bill or my debit card, and he said, “OK, hold on.” After checking his phone, he told me my debit card didn’t go through. I explained that the person I spoke with on the phone had confirmed everything was fine, but he kept arguing with me and then drove off with my food.

I called the store and spoke with the manager, Amanda. As I explained what happened, she laughed and then asked for my name or order number. After I provided it, she put the phone on mute and left me waiting for about two minutes before I hung up. As a business owner myself, I would never treat a customer this way. It’s clear the staff needs retraining, or they should be let go.

I will never order from this Domino’s again. Unfortunately, it’s the only one within a 10-mile radius that delivers to me, but they’ve lost my business. I’ve been a loyal customer for 30 years, and I’ve never experienced such...

IF I COULD GIVE ZERO STARS I WOULD.. I WOULD NOT RECOMMEND YOU ORDERING FROM THIS PLACE, ESPECIALLY IF YOU CARE ABOUT FOODBORNE ILLNESSES, AND FOOD SAFETY ME AND MY MOM CAME TO THIS ESTABLISHMENT YESTERDAY AT AROUND 9 O’CLOCK TO ORDER FOOD AS WE’RE IN THE CAR TRYING TO FIGURE OUT WHAT WE’RE GOING TO GET TO ORDER WE WATCH TWO EMPLOYEES. THE FEMALE HEAVYSET SHORT WHITE LADY RUBBED HER HAIR DUG IN THE BACK OF HER PANTS, NOT A POCKET BUT INSIDE OF HER PANTS. AND GET ON HER PHONE, THEN PROCEEDED TO GO TO THE PHONE AND TAKE AN ORDER AND MAKE THAT ORDER. NO, SHE DID NOT WASH HER HANDS. NO, SHE DID NOT PUT ON GLOVES. SHE JUST PICKED UP THE PIZZA DOUGH AND MADE THE ORDER. WE THEN WATCH THE MALE, EMPLOYEE, TALL WHITE GUY SKINNY WITH GLASSES AND SCRATCHES ON HIS FACE RUB HIS EYES BEFORE PUTTING THE LITTLE PARMESAN BREAD BITES IN THE OVEN. HE DIDN’T WASH HIS HANDS EITHER. THEN WHEN WE CALLED UP THERE TO TELL THEM WHAT WE JUST WITNESSED HE HUNG UP IN OUR FACE, SO THAT’S WHEN I PROCEEDED TO GO IN THE STORE TO LET THEM KNOW THAT THIS WILL BE GOING ONLINE AND I WILL BE CALLING CORPORATE BECAUSE SOMEONE NEEDS TO GO THERE AND RETRAIN EVERY SINGLE LAST ONE OF THEM… MIND YOU IT’S ALL ON THEIR CAMERA SO THIS IS JUST A FAIR WARNING TO ANYONE IF YOU CARE ABOUT YOUR HEALTH AND NOT BEING SICK, I WOULD NOT...

Horrible service start to finish. Food took nearly 2 hours to arrive. The driver got upset at me for not wanting to come out to the curb (staying in a hotel and rode the elevator down from the 18th floor in my socks because I wasn't planning to need to go outside), tried to claim that I ordered an hour later than I did and therefore it took him less than an hour to get to me, and had to be reminded to give me change. When I got back up to my room I found that the food was cold. The soda had been shaken and sprayed all over when I opened it. I called the store and repeatedly got the response of "deal with it, we were really busy, what do you want us to do about it." I understand being busy, but if food has been out of the oven long enough to get cold, don't deliver it and then act like I'm unreasonable for finding it unappetizing. Wild idea, maybe offer a discount or a coupon or something up front. As I became increasingly upset, the third person to pick up the phone offered to remake the food and deliver it again, which I refused because it was nearly 10pm. No other resolutions were offered. I ended the call rather than continue arguing. Everyone was so completely nonchalant about it that I can only assume this is a common occurrence at...