La Botana — Restaurant in Phoenix

My husband and I found this place few years ago. 5 years to be exact, it was sooo good, the place WAS nice. The service is terrible, I counted 4 front of the house stuff(waitresses) and 5 tables occupied besides our table, all seating in different sections. They greeted us quick, but took for ever to serve chips and order a drink. The waitress was not rude nor nice, very neutral just doing her job. My limonada mineral was fair, served in a plastic cup, not in glass with sugar rim like before. My tostada de ceviche de pescado was bland. The cucumber pieces looked white instead of green, the fish was flavorless. I also order a taco de pulpo and it was better. My husband's food was ok, better than mine. He order Torre Botana it was a decent portion, probably feeds two. Won't be back for sure this is the second time I have a bad experience. I also noticed that the stuff(waitresses) treat other clients better, mostly a table full of men. The food could be ok, but customers will be back if the service was great. Poor service creates a negative first impression and can damage the customer's perception of the restaurant. Inattentive or slow service can make customers feel like their time and business are not valued. I'm not sure if they are under new management, but definitely declined from...

So after reading mixed reviews of this place I decided to try it out. I visited on a Friday around noon. There was about 12 to 15 people in the dining area. So not full at all. I ordered 2 fish ceviche tostadas and a michelada. Unlike some other reviewers who said they waited hours to receive their food, I got mine in just a few minutes. The waitress Selene, was really attentive and friendly, always had a smile. The tostadas were prepared just right, the ceviche was delicious and fresh. The tostadas were quite large compared to other places. So two of them filled me up. I also got an asortment of sauces to chose from and an extra plate with several tostadas and salted crackers. There was no live band at that time but I dont it when there is. After all it is a mariscos restaurant and its expected to have live music. Overall it was a great experience and would definitely...

Everything was delicious. Our waitress was amazing at keeping up with all 11 of us at our table. The only thing that bothered me was that there was a waitress with a red shirt by the name Michele in the bathroom and me and my child moved over so she could wash her hands and she walked right by us passing the sink and I asked her “ain’t you going to wash your hands you work at a restaurant “ she completely ignored me and walked out the door. It made me wonder who prepared my food, who touched my food and all these thoughts. Very important for employees to know it takes a few seconds to wash your hands how can people not wash after the...