Los Cerritos Mexican Food — Restaurant in Phoenix

This was my first time visiting Los Cerritos. It was just me and my two toddlers who were grumpy and not in the best mood. So when I entered I was juggling consoling them and trying to place an order. They both just wanted a tortilla with some carne asada on the side and I wanted two carne asada tacos. Alexis took my order and I explained just that to her. I also wanted a side of rice but once I saw my total I removed the rice. With a drink our order came to $30. I thought it was quite high but went ahead and paid. As I sat down and got my kids situated I had more time to review the menu. I saw that I could get the carne asada plate, which had everything we were looking for for $15. I went back and asked Alexis if she could change my order to the plate so I would get the rice and beans as well and she said no because they already started on my order. Somewhat confused I went on to explain that I didn't think it was fair that she changed me a la carte for every item instead of recommending an item that included everything I wanted to order. She told me that was my fault and was extremely rude. Surprisingly rude. I asked to speak to a manager and she told me that was her, which very much surprised me. Then she dropped a plastic bag with food infront of me and said have a nice day. At this point I just asked for a refund. It was completely not about the money anymore, it was about how she treated me. She called her boss, supposedly issued me a refund (we will see in a few days if it goes back to my card) and we left. I will never patronize a restaurant where I am treated so disrespectfully. How easy would it have been to understand that there was no reason to charge me individually for stuff and change my order. No extra good was being made- ever. I hope Alexis gets some constructive counseling regarding...

The girl working at the register was completely rude to me. I ordered a Jamica Auga Fresca, but she gave me a horchata. I let her know that I didn't order a horchata, and she rolled her eyes at me saying, no you didn't! I said that I go there almost weekly because I work within walking distance, and always get the same thing so, I wouldn't mistakenly order something that I don't like. Her reply was, I never see you! Then, out of the 7 tacos she gave me 2 sides of salsa, when I asked for more she charged me .25 cents for each one, saying they only give more for bigger orders. So, I purchases 3 sides of salsa, then I took my order letting her know I won't be back & she shrugged her shoulders and said, ohh well!!

Reading other reviews this girl seems like she is making you...

Had a take out order today and asked for hot sauce to go. Employee informed me that they charge per hot sauce container for take out orders. I asked how much per container 3 times before he arbitrarily stated they were .50 cents. I asked where on the menu it states this policy and replied that it’s not on the menu. He informed me that I should be charged for hot sauce on every visit for take out orders and it’s their store policy. I find it “odd” that this is not listed anywhere nor has this happened in the 3+ years I’ve been coming to this location. I won’t be returning again as I don’t appreciate being lied to about store policy’s that...