Peter Piper Pizza — Restaurant in Phoenix

Placed order at 5:27 pm. She said it would take 25-30 minutes. I arrived, paid at 6:05 pm, and they showed me a burnt pizza. I refused it and the manager took offense. The manager told me it had been sitting a while and that's why it looks the way it does. 😐😐😏😄😆🤣🤣🤣🤣 That was the hugest lie of an excuse, I have ever heard. (BTW...I always have left over Peter Piper AND it NEVER looks this bad.) So, I cut her off and told her I have been eating Peter Piper Pizza all my life and not to give me that kind of reason.

She threw the pizza away and had another one made. Funny how this replacement pizza had minimal pepperoni on it.

I apologize for my demeanor to the guy at the register and explained I was very tired because I haven't been home since 6am. Last thing i wanted to do was wait around for a pizza to be made.

I asked the manager if she would at least comp me a drink. She still insisted the burnt pizza is my fault, but she didn't want to argue. Ate she handed me the cup, I responded by saying she is arguing. That's when I told her the girl (most likely her) I spoke with on the phone told me it would take 25-30 minutes. I was just going of the time I was given. I full up the cop and went to my truck to grab my phone and started writing this review as I sat at a table, waiting for the pizza.

So, get this.... I am the only one inside of the restaurant at this time. This manager gets on the intercom, to call out my name, saying that the pizza is ready. I just sat there and just laughed, as I'm shaking my head. She noticed I didn't move, so she asked the guy at the register if that was my name. (And yes, I can her her ask him that loud and clear, as I am literally sitting 20 ft away from her). I answered yes to that being my name and I told her it was not necessary to call me over the intercom since in the only one in here.

That's when I asked for her name, since she wasn't wearing a name tag. Her name is Devi????(something) I told her I needed it because I'm writing a review about this location. She responded by saying, "why don't I just call my GM and tell her what happened?". I asked for the GM's name so I can call her tomorrow.

I will be calling Kimberly, the GM, tomorrow to let her know how greatly I was treated.

BTW....I'm sitting in my truck finishing this review, but I just realized I'd better go home before my replacement...

We visited this restaurant while on vacation. We placed our order at 6 pm. My boyfriend ordered a glass of beer, and started drinking it while we waited.

About 30 minutes in to our wait (mind you, we still hadn’t been served even a side salad at this point) he was about a quarter of the way through the beer when he started retching. He swiped his finger up the side of the glass and it was FULL of crumbs and floaties. (Again, not from us, we hadn’t had a single morcel of food yet.) He immediately ran to the bathroom, and at this point, I noticed there was LITERALLY a lipstick print on the rim of the glass. That was DEFINITLEY not from him.

We never complain, but that was seriously disgusting and someone could get ill from them re-using dirty dishes. It clearly hadn’t even been rinsed out.

We were very polite, and just let them know that the glass was dirty. The new girl, who was the only helpful one there, gave us a plastic cup and assured us she would bring a pitcher by. We waited another 30 mins. It never came.

Finally, after over an hour of waiting, our ONE medium pizza was ready. My boyfriend reminded them that we were supposed to get a pitcher. Instead of that, they told us because he had returned the glass with only a quarter of the beer left, he would not be getting a pitcher. Instead, they handed him back a quarter of a brand new beer... I am not kidding.

When he asked for a full glass, she told us that was how much beer he had brought back, and that was how much he was getting.

After that, we just wanted to leave. I have honestly never:

1. waited that long for a pizza
2. been severed such an obviously disgusting and dirty glass
3. been treated so poorly and even worse, being insulted when you try to let them know

The worst part is, the manager was the one who gave the employee the go ahead to treat us this way.

Oh, and also, I NEVER received the salad I ordered, and even more unfortunately, that was the only refund we received from the place.

I am happy there are none of these restaraunts in my state, and if there were, I would never give...

So anyone could be a general manager at Peter Piper Pizza nowaday the president of Peter pizza is a zero stars for but these two employees are not correct Megan. She said she’s a general manager does not hold herself or conduct herself as a general manager the appearance is not up to part the Peter part pizza uniforms are not up to part that you have to be up to par if you do that PositionThis Peter part pizza needs to be looked at they have two people caucasianthat Have me and my family wait for 30 minutes as they conducted whatever they was debating and talking to each other with did not make any sense so hot over there the general manager in the president of Peter Piper puzzle come out a solution and results for the customer and to have a fun friendly and a great experience experience was not fun, friendly or any like that being Caucasian, I feel they took their authority to the abuse because they had us waiting there and they never talk to us correctly Then talk to me and my family rude at the end they’re not even aware of the Peter Piper pizza, app coupons names. One name is Megan and she’s a general manager very unprofessional no customer service no welcome in Jim. If he’s the president of Peter Piper pizza then we have to do a real look into they have me and my family wait for over 20 minutes over something that he was talking to Megan about. We do a lot of programs for the community, our sports events are banquets our birthday parties, but this location and these staff members right now today was not logical and living in this world today they implementing things that’s not significant and rude and being a different race that needs to be looked at at this location, Megan how did she become a general manager with the parents? I thought your parents has to be up and if the president and he conducts his self like that and doesn’t know anything about none of the apps how do you become president of...