Smoothie King — Restaurant in Phoenix

What happened to Brooklyn???💁🏽‍♀️ The new girl (African American)made my Smoothie horrible. First she tried to give me my smoothie (44oz) cup 2/3 full. Which means she made it wrong. She poured more ice in it which resulted in the smoothie being watered down.Then got smoothie all over the cup used a wet dirty towel to wipe the outsides. Which left the outside of the whole cup wet half full of smoothie and sticky. But the nastiest thing to me was she took my smoothie(the same smoothie that I drank out of) and poured it back in the blender🤮🤢. First off for a fact I know that's not supposed to happen. She was just supposed to remake the smoothie. And had a stank attitude the whole time. Like this is smoothies. It's not that hard. If she hates her job then she shouldn't work here. I hate to be the one leaving a bad review like this. I love it here. I love the girls and guys you had before. I come in here all the time. multiple times a week. This was one of the worst experience I've ever had here. The young lady working with her. Was attentive and asked me if everything was okay?? and I told her I wanted a refund. and I would just come back on another day. She was very warm and nice and remade my smoothie for me. Miss attitude can learn something from her....

I've been frequenting Smoothie Kings across the country for over half a decade - I've always gotten the same drink and it has always been consistently the same across the board at every location I've ever been to - except this one.

I normally don't write reviews, especially bad ones, but this location is 50/50 with the quality of how the drinks are made. This is the only location (out of dozens of locations over hundreds of visits) that I've ever had this experience, and it happens a LOT.

Often times my smoothie has ice chunks in it (sorta defeats the point of "smooth"ie) and often when this does happen whoever is making it puts next to no fruit, ingredients, or sugar in it. Ordering expensive smoothies with a roll of the dice of whether I get lightly flavored ice chunks or a good drink is not a fun gamble. I feel like it's an individual worker responsible for this potentially, but I'm not sure as I always get it ordered and delivered. Other times it tastes exactly how it does everywhere else. The location that is further from me on Indian School never has this issue, so it's definitely not a state by state difference.

I'll adjust my review if the consistency gets better, genuinely I'm at a loss as to...

I’m still appalled by my terrible experience with Amber Vigil, the store manager, at the Central and Thomas location. There is no leadership, care, kindness, or respect for customers. I ordered my smoothie to be put in a foam cup. This was messed up, so I asked if it could poured into a foam cup. Amber laughed, taunted my ask, and spilled part of the smoothie in the process. I asked if she could pour the remaining smoothie left in the blender into the cup. I was again met with berating comments. I pointed out that this has become a regular mistake, and she told me, “why do you still even come here then?”. I requested a refund. She continued to laugh and emphasized that she didn’t care how I felt, nor would Smoothie King, and that the feedback about my experience would do nothing. All I can say is I’m shocked and absolutely disgusted by her leadership, customer service, and the way she treated me. Her leadership was distasteful and disgraceful. The culture at this location...