Lucciano's The Florida Mall — Restaurant in Pine Castle

As a fellow Argentine I love finding gems like this I have brought friends of mine here the ice creams the best and the service is usually good but today in the evening around 7:50 pm we come in happy I was thinking I was about to spend a good time with my family but the lady who took our order paola or Paula that’s what one of the staff told me treated us horrible she had such a nasty attitude toward us when we literally just walked in she continued to be disrespectful towards us my dad respectfully asked what was the difference between the two plain cones if one came with more ice cream than the other she responded while rolling her eyes and looking at us up and down one is chocolate the other is plain that wasn’t the question we tried to move past it put she would not take our order with out treating us bad I asked her is she had a problem because she has been disrespectful since we started our encounter she said we were rude and that she we’re disgusting customers she said that the difference was right there and if we were stupid I then asked her she kept going back and fourth with us DISRESPECTFUL UNA MALEDUCADA i asked for a manager she than said she doesn’t have one I asked for a number she said she didn’t have one and wouldn’t give it to us if she had it she had no one over her she also said there are cameras and that no one cares as well as she will making it seem like we were yelling at her (we weren’t )we than move over to get away from her just not to hear her we than see her mocking us burlándose de nosotros in front of everyone to the other coworkers this is so sad I love supporting you guys but she ruined our night I’ve never experienced something like that especially in Orlando the ice cream is great but if you have someone like that working it just ruins it I don’t think I’ll be back she need to be dealt with honestly I would have never expected it from you guys I also guess they’d re left with no one in charge ? It’s a crazy situation and I can not believe there was not someone who can explain to me why it was okay for her to speak to...

(7/13) I had wanted to try this place for a while because of the cute aesthetic and the wide selection of flavors (although many of the things listed on the menu weren’t available), but I had an allergic reaction today that could have been easily prevented if the worker told me that the chocolate in the Enzo icepop contained hazelnuts when I asked him. I’m allergic to peanuts and tree nuts, and the menu description mentioned that the filling included a chocolate I had never heard of before, so I asked the worker if there were nuts before eating the icepop. He acted like it was a ridiculous question when I asked if it had nuts and only mentioned that it contained dulce de leche, so maybe he was just unfamiliar with the recipe, but it would have been nice to include a mention of allergens like nuts on the menu in the case that a worker doesn’t know what he/she is talking about. The manager acted like it was obvious that it contained hazelnuts from the name, but not everyone knows what gianduja chocolate is (including the worker there apparently?), so it would be very helpful to mention individual ingredients like common allergens on the menu for all menu items. Thankfully, he agreed to give me a refund (which was a little difficult since the cashier didn’t give me a receipt), since I would have asked for a different one instead if I had known there were nuts. I would warn anyone with a food allergy to be super careful here, since both the menu and the workers may not inform you of potential allergens or make them obvious.

Update (7/21): I waited a while for the refund to appear but never received it, it probably went to another person who ordered the same thing (could have been avoided if I was given a receipt in the...

Keep it cool 😎 🍓🍨

Lucciano's is adorable and oh so charming. The whole place is colorful and super inviting. The seating area is in the shape of a roller coaster, which is cute and fun, and everyone around us, including the adults, seemed to be enjoying themselves.

They offer so many gelato flavors, and it can be a little overwhelming to choose what you want, but they allow you to sample their gelatos to help in your decision-making. We got 3 items to share, since we couldn't make up our minds. Our favorite was the Mascarpone & Berries Ice Pop. Unlike many gelatos we've tried before, this particular one was creamy. It reminded us of the Creamcicles we used to get from ice cream trucks when we were kids, but with berries... pure nostalgia.

We also got a Fiore Strawberry Ice Pop, simply because it had a smiley face on it, and thankfully it was tasty, too. The strawberry-whipped-cream ice pop was coated in a pink-tinted white chocolate shell that paired really well with the berry inside.

After trying so many of their actual gelato flavors, we settled on mango, strawberry, and tiramisu. We liked the flavors separately, but unfortunately they didn't pair well together. We can't fault them for that, though, since we're the ones who chose to put them all in the same container.

If you love gelato, this place is a must. Great atmosphere, friendly staff that seem proud of the product they represent, and most importantly, delicious sweet treats. This is their only location in the United States, so make it a point to check them out if you're visiting Orlando.

🤤 Don't just EATTHRUUS, eat at Lucciano's.

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