Zuru Ramen & Poke — Restaurant in Pine Castle

I hope no one goes to this place if you want to stay healthy. I ordered ramen. I had already finished eating. When I finished eating, I noticed mold on my chopsticks. Yellow mold and black mold all over. And it was fuzzy. When I told the restaurant about it, there was no response, and I repeatedly urged them to throw away those chopsticks so that others would not be hurt, except me, but they did not. They wouldn't throw them away, and I told them that over and over again, but they never did. Then they told us this. I know because other customers told me today. Then why did they leave the chopsticks where they were? Then why leave those chopsticks where they are? How is this business possible? I am going to the hospital now because I am very afraid of getting sick. Don't ever go to this store. We went on 8/25/2025 at 6pm. This rude staff (Asian woman and a young man with glasses) was very rude to deal with. There is no way I would pay money to feel this way. And a review to the staff over the fact that the chopsticks had mold on them. I have never experienced anything like this before. I am Japanese and if something like this happened in Japan, it would make the news and the store would go out of business. I was really surprised by...

I ordered the Shoyu Ramen and it was average at best. The noodles tasted fresh, but the boiled egg was hard instead of soft boiled and it wasn’t runny. Also, corn in ramen? That’s weird. Pork was tender but I think it’s been in a crock pot or something for a long time. Not the freshest experience for ramen.

On top of that, my wife recently ate here just a few days after I did and she found mold on her chopsticks. When we told the staff they told us that someone else earlier told them the same thing. The next question out of my mouth was “why are you still giving these out if you know it’s a problem?” And their response was “we didn’t make these and the supplier is sending us new ones and they don’t know which ones are bad and which ones are not.” So I said so throw them all away and get new ones. I preceded to open another one and again I found mold in another package right in front of them and showed them again…they still didn’t remove the chopsticks. I should have taken all of them and thrown them away myself.

We got an email from the staff and their response was very generic and had so solution.

I would NOT recommend this...

I was originally drawn here because it was decorated very cute but that’s really all it has going for itself, I know this is a mall food court kiosk but I expect a little more effort and flavor. I have paid ten dollars for ramen from a food truck and gotten better than this watered down and overcooked mess. The service was quick but as soon as I saw our Chicken Ramen and Tonkotsu (that we paid $30 total for, again, in a food court) I knew it was not going to be good. Our eggs were overcooked and overall the flavor profile was non-existent. I asked for some teriyaki sauce to add SOMETHING to it but they wanted me to pay $2 for a side container of it. I wouldn’t have needed the teriyaki if it actually tasted good. I would rather eat at...