Ruby Thai Kitchen — Restaurant in Pineville

I’ve been coming to this location for over five years. I had to get a refill tea, I didn’t mind paying the $.75 but they told me, if you don’t have cash it’s a , dollar minimum charge. Let me get this straight. You paid $14 for the lunch, thinking that you would at least get one refill. To boot I was drinking tea which cost next to nothing then you turn around and charge me a dollar? Great job guys, according to Restaurant magazine, it cost $35 to attract the customer. I will not come back now. How much do I spend with you a year, according to my numbers, calculator, I spent $350 a year. So since I shop with you over five years that would be a total $1700. I will take my business elsewhere now to people that appreciate me and do not ever charge me because I do not have the minimum amount to charge to get a refill. PS. Also, according to statistics for every one person who complains 10 more do not, and they do not eat at the location. In addition, it is also proven that when I restaurant no longer cares about their customer, normally they do not care about the way they are preparing food, just some last thoughts. Hope you get your act together start appreciate...

PLEASE CHECK YOUR FOOD BEFORE YOU EAT IT!

I ordered a Combo 3 meal $10.99 ($11.90 with tax), and when I opened the box, there was a black straight strand of hair that contaminated all of the food in the box that I just ordered and paid for. I have short curly dark brown hair (So for sure it is not mine), and I just opened the box (I never opened it previously until now). My camera is very bad so it is barely visible in the picture, but the strand of hair was so thin that I almost did not see it and was about to it!

If you eat from here, PLEASE check the box for hair before you pay and walk away. I just got it 30 minutes ago and will be turning around to return it when I am able to. I hope they know what to do in these situations and I pray that this has never happened before.

Update: I just tried to call them to let them know the situation, and I was immediately sent to a voicemail that was not even set up. I do not plan on eating there again and will just be sticking to Stir Fry 88, Sakru Japan, or WASABI Sushi Bar in the mall. Please be...

Got Chicken Pad Thai to order (not ready made). It was NOT Pad Thai and no Pad Thai sauce whatsoever. I had very low expectations for mall food court joints, but this was something else... Just some overly sweet sauce soaked noodles with deep fried (?!!! Pad thai is done with stir fry chicken breast strips) pieces of almost no chicken inside the deep fry. Anytime I see a Thai place I always choose them to try their recipe of Pad Thai, but this was...