Original Clyde’s Hot Chicken — Restaurant in Placentia

This is more or less an attempt to prompt this business to change. Went here on a Wednesday night with my brother and ordering food was simple with the help from the front desk. I ordered the Lil clucker and a mac n cheese because it sounded good. My brother's meal came after about 10 minutes and he ordered wings and breakfast sandwich. 2 items I assumed that would be logistically more challenging. Turns out I was wrong, my mini chicken sandwich and Mac n cheese took a whole hour to be ready. During my hour of waiting for my food, here's some stuff I noticed: there are 3+ other people in the same situation there are 3 people in the kitchen doing nothing (I know because I watched them sit on their phones) -food orders would drop and people wouldn't notice I think I would be able to look past the wait times if the food was good, but it's a D- at best. The Lil clucker sandwich I got was wrapped poorly and was leaking all over. Mac and cheese? More like Milk and Microplastic crunchy bits. Wings were burnt and the breakfast sandwich was dry. However there was some grease that was present in the bread it was served in with that amazing flat top leftover burnt char. The positives are the atmosphere and the folks behind the cash register. Especially those people behind the register because I felt as though they tried to understand our frustrations. A lady with red hair especially was helpful as she rushed my order when she saw that I was there for an hour. I understand that this is new and that the people working there are new, but this was not worth the money and time I wasted here. Enjoy a KFC chicken sandwich...

Clyde's Hot Chicken - Yorba Linda

Dropped by Clyde's for a Father's Day weekend DoorDash pickup. The spot was completely empty, and the team at the counter was friendly and approachable, which I appreciated. The place looked clean, but a bunch of the soda taps were out of order, which felt kind of lazy--especially on a weekend like this. That kind of oversight always reflects back on the GM or whoever's running the show. Small detail, but it sets the tone.

I grabbed the order, confirmed it in the app, and as I was pulling away, someone came rushing out to flag me down--turns out I was given the wrong order. I went back in, and it turned into a whole scene. Multiple staff digging through receipts, checking, swapping, removing items--it was a hot mess, no pun intended.

They stayed polite, which I respect, but it was incredibly inconvenient. While I was there, another customer was asking for a couple small sauces, probably to go with her meal. After all that confusion, they still mentioned she had to pay extra for dips. Like come on--it's sauce, not liquid gold.

I get it--business is business. But if you're trying to build repeat customers, you comp the damn sauce and let them know it's usually a charge. That woman ended up digging through her purse to cough up change over something that should've been a gesture of goodwill, especially after the sloppy service.

The food might be good, but details like this matter. If you want people to come back, act like you care about their time as much as they care...

Spent $4.34 and waited 20 minutes for this. I could understand if the store was busy. There was hardly anyone in the restaurant and no one in the drive-thru. The flavor and quality were really good, I got the 2nd hottest seasoning, and it was definitely spicy. I don't think 6 worth the wait or price, though.

EDIT: to the owner who replied about the food being made fresh, I would understand that if I wasn't the first person who had ordered in an empty resteraunt and drive thru, the wait time was ridiculously long for a mini sandwich. Also, the price for a chicken slider like this is far too high, I can go to Popeyes and get a full-size spicy chicken sandwich for like $2 more than Clydes

EDIT #2: Just stopped in to use the restroom. When I was done, there was no soap in the soap dispenser. Tried to go up to the counter to let them know. A young couple in front of me was trying to get the attention of the young woman working who was completely ignoring them. They said, "Excuse me," several times with no acknowledgment, not even "I'll be with you in a moment." So I decided to try and help get their attention as well, which they also ignored until finally after asking for assistance over and over she came up to the couple who was missing an order of fries. She just nodded and walked away, ignoring me, trying to tell them that the restroom was out of soap. Absolutely terrible customer service as usual. All the more reason to stay away from this poorly managed...