Saigon Noodle House — Restaurant in Placentia

There's this lady who always messes up my order at Saigon Noodle House in Yorba Linda. I was hoping that she would change, so I gave her a chance to be our waitress again. The review is for her very stubborn attitude of not paying attention to my request. As usual. (Although if the other male regular waiter takes my order, everything is fine.)

Last time I went there with my friend, I was hoping to get the male waiter to take my order. Unfortunately, it was that female waitress again. Just my luck! Ugh! (She's the only female Asian waitress so it makes it very easy to spot her for your own sake.)

I asked for my usual order except to remove the meat and use tofu instead. She said she can't do that. I didn't see why not. So she convinced me that she could make a vegetarian pho for me without the meat and use a veggie broth. But I'm not vegetarian. I just wanted to keep the beef broth and use tofu instead of beef. She insisted her own and when the order came it tasted awful. I had my friend tasted it and she also thought it was tasteless. I'm not the kind to complain especially when I have company. So I just shared the food my friend ordered and left my pho on the side. The waitress came back to our table without even refilling our water and asked me if my order was ok since it was her recommendation after all. I said no because that was not what I wanted.

She gave me all kinds of excuses. After telling her again what I want she said she can do that. Duh?! Why didn't she do that in the first place? The next order she made for me only came with the right beef broth but no tofu which was fine because I felt at this point I already got full from my friend's food.

When the bill came, she charged me twice for the soup. Who does that? Especially after I told her I don't want to be charged twice if she was going to change my order. I was fine not touching that soup and paying for it once. Not twice. But she changed it and expected for me to pay for it twice. I don't even think the broth would cost them that much to make me happy with my order. This woman doesn't know good customer service obviously.

I don't know if she didn't understand me but every waiter at that restaurant always remembers my order after I explain it to them. Naturally, I asked for the manager. She said she was the manager.

Later on, she agreed that I don't pay twice and rudely told me to order what I want next time. First of all that's exactly what I did in the first place but she insisted on doing what she "thought" I liked . Assumptions are not good in a business like this. Second of all, her attitude was rude. Third, her service was poor. I still gave her a tip just the same after all that because I don't want her to think I just wanted a free meal.

If you go to that restaurant despite my warning, at least stay away from her and look for the other waiters. As for me, I will never go back there again. There are so many other places that sell pho with much better service. Why will I go back there again? That explains why this restaurant was so empty. They seriously need to improve their customer service. It can't be cultural because I'm Asian and I'm capable of being...

O.M.Gooood! So it was a holiday weekend and we drove around and couldn't get in anywhere..then we remembered a chinese restaurant we loved that was always empty...got there and it was closed..for good. Really wanted noodles and saw this place out of the corner of my eye. It shares a wall with a sushi place which then made the decision really hard because we had 5 people to feed and everyone was getting restless And hangry! This place was almost empty when we went in so we were skeptical but we were starving. Big menu but food came fast and IT WAS SO GOOD WE COULDNT BELIEVE WE HADNT BEEN THERE BEFORE! Obviously people know about it because a steady stream of people came in to eat. They have a lot to choose from on the menu but we all got Pho. It was Terrific. Will definitely be back. Large size is perfect, fresh and yummy. Plenty of parking g but difficult to get to if you do t enter exactly right off of YL blvd. Sorry, we started eating before I took the pics..we...

I've been coming here since they first opened. I would come here after church with my parents when they were still living, but my parents are in heaven now so I've been coming here every few weeks. They're like family to me now since I've known them so long. The owner is very nice and I've met the family. It helps that I speak the same language they do too. This has been my favorite place to go for pho and other Vietnamese dishes 😋. I'm a regular there. The owner knows exactly what I want every time I come in because the majority of the time I would always order the same thing which is pho with raw meat, but the hot broth cooks it. Also I would get the lemonade or peach 🍑 tea 🍵 it's delicious 😋. Go here and try it out if you haven't already. It's on the corner of Kreamer and...