Yesterday, I wrote this review of Romeos in frustration and in haste. Instead of being critical of the service I received from that night’s employees, I should have contacted the owner personally and then wrote my review. It would then have read like this: I ordered a to-go order last night and had a problem with the food. Although it was aggravating, I have to say that we have been dining at Romeos for over 12 years. The fact that it is a convenient location for us, we frequent the restaurant at least once or twice a month. While dining in, we have never had a bad meal which keeps us coming back. As with any long term relationship with any establishment, it should be anticipated that you may have a problem. In this case, I tried to iron out the problem with an employee that did not have the dedication to the restaurant that the owner does. So while still aggravated, I wrote the below review. After it posted, I was immediately contacted by the owner who satisfactorily explained what happened and who was willing to go overboard to ensure we would continue as steady patrons. So I learned something today. Not to be so hasty with criticism because of the service you receive from an employee that might be sub par. Address the situation with the people who are dedicated, caring and love what they’ve been doing for about 38 years. So, after talking with the owner, I would like to retract my review listed below, however, I’m leaving it to show that a business like Romeos deserves customer appreciation and not hasty criticism. Wayne Miller

We’ve been eating here at least two times a month for quite a while until last night. Trying to support Mom and Pop places only during the Covid shutdown we ordered to-go food from Romeos to do our part in supporting them. Unfortunately, We noticed that the dine-in prices were the same as the take out prices but the amount of food was less. I would buy Manicotti there and get 4 in my order, but only 3 in the to-go order. Bringing it to their attention after the third time, all we got was an apology. Last night, Sunday, July 25, 2021, we bought $55.00 worth of to-go. The chicken parm was so over cooked, you couldn’t cut it with a knife. Not taking a chance on Monacotti, I ordered stuffed shells. The pasta was undercooked and stiff. When we called, we were told they had to see the food in order to credit my debit card. They said thats the boss’s policy after calling him. They then offered to cook us another meal so we could eat our meals an hour after the rest of our family was finished, yet they wouldn’t believe us about our food. I’m trying to support them yet I felt as though I was being accused of trying to rip them off for chicken parm and stuffed shells. We told them if they wouldn’t offer something fair, we would stop coming. They didn’t seem to care. The man just repeated, “That’s the boss’s policy”. He said, “The owner would fire him for giving is a refund”.What a shame. We’ll now go where our business is appreciated. Wayne Miller Monmouth Junction