Carrabba's Italian Grill — Restaurant in Plano

They got ONE Star because Google doesn't allow ZERO STARS! Tonight was my first and last visit to this facility. I ordered CURBSIDE which was supposed to be ready at 8:33pm. The confirmation email states "Please stay in your car & we'll see you soon". They don't have designated parking spaces for curbside, so I happened to park directly in front of the door. 8:33 came and went, no food. 8:45 came and went, no food. At 8:50, I went inside and said I was there to pick up my order. The "greeter" pointed across the room and said "it's over there". I see three bags sitting on a table. There was a bartender and a female employee putting away glasses at the bar. The bartender didn't ask if he could help me, instead, he asked if I heard what he said and he explained he was talking about fruit. I told him no, I didn't hear but told him I was there to pick up my order. Meanwhile, the female employee was staring at me so I asked her why she was staring at me, especially since she didn't offer to help me, However, she did state "he's just the bartender." So, who's going to give me my order? Bartender decided he would get my order. He became defensive because I explained my situation. I told him that it wasn't his fault and I wasn't blaming him. He responded "I didn't say it was my fault". I told him the signage above the door along Highway 75 indicates "Pickup". However there's another sign "Curbside" with an arrow pointing to the left. He admitted the signage was confusing and opened the door underneath the "neon Carryout" sign and had the nerve to say, "you're free to use this door". As mentioned before, they do not have designated curbside parking nor do they provide instructions for when a customer arrives. For example, the reputable establishments provide instructions to text and they will bring your food to your car. To be clear, the employees were not helpful nor friendly. As for the food, I'm sure my order was sitting on that table for at least 15 minutes and I would rate it 1.5 stars. Whoever responds to this feel free to...

The experience I had from server Victoria was terrible. We were the only table there. When the server came to The table there was no introduction, she just asked what we wanted. After asking about an alcoholic beverage she just stated "6 or 9". My sister confused asked what she meant. She repeats the same statement while rolling her eyes. I stated "I think that's the sizes". My sister points to the paper and asked what size is pictured. With an attitude and rolling her neck this time she says "I dont know! Big or little?!" My sister tells her it doesnt matter and the server just walks away. Me and my sister leave. I decided to speak with a manager and we re-entered the restaurant. As the host retrieved the manager, Victoria approached us at the booth confrontationally asking if we had an issue. We ignored her. She repeats the question asking whats the issue. I told her we're good, thank you. She then goes walking towards the back throwing her hands and shoulders up while walking towards the manager. I explained the issue trying to explain what happened and how it was upsetting. The server was standing there, rolling her eyes and shaking her head. My sister asked her if she disagreed with what we were saying. Victoria begins to shout telling us how she's been there for years and that she just asked a simple question. My sister began to tell her that she was unaware as we've been customers for years and have never been asked that question and that there is a way to speak to people. I told her that maybe she needed to learn th menu better if she doesn't recognize what's pictured. Victoria just started yelling, clapping her hands and pacing as a manager was trying to hold her back from trying to fight us. My sister began crying and left. I got the information of the server and Manager and asked for the information to corporate. I contacted the online corporate contact with no result.

They have good food but I understand why it's...

So, you walk into Carrabba’s Italian Grill — not Olive Garden, not some hidden gem in Rome, but a place that thinks it’s authentic because there’s a bottle of Chianti nailed to a wooden shelf near the bathroom.

Immediately, the smell hits you. It’s garlic. It’s herbs. It’s the scent of a thousand calories whispering, “You’ve made the right decision.”

You sit down. The table is made of heavy wood that feels like it’s seen things. Bread shows up without being asked, which is always a sign of a good establishment. It’s warm, comforting, and comes with a little dish of olive oil and herbs — which you pretend to know how to use properly, but really, you’re just swirling the bread around like you’re performing a sacred rite.

The menu reads like a family reunion. You’ve got Chicken Bryan, Mama Mandola’s Sicilian Chicken Soup, and something called “Johnny Rocco,” which sounds less like a dish and more like a guy who runs an illegal poker game in the Bronx.

Everything on the menu is grilled, charred, wood-fired, or “finished with a lemon butter sauce.” There is no escape. You will be having a lemon butter sauce. Even the iced tea somehow has a butter sauce.

The waiter is attentive in a way that feels slightly emotional. He asks if you want parmesan, and you say yes — once. He keeps going. He will not stop. You will black out and wake up buried under a mountain of cheese, and honestly, you’ll be grateful.

Then dessert comes, and it’s not just dessert. It’s a declaration. The tiramisu is rich. The cannoli is somehow both soft and crunchy, which should be illegal, but is actually perfect.

You leave full. You leave happy. You leave wondering if you just had dinner or were baptized in marinara.

Carrabba’s isn’t just dinner. It’s theatre. It’s an Italian fever dream in a booth next...