Sonic Drive-In — Restaurant in Plano

I honestly have to say, I've been going to this location for a long while. Many good time and bad times, but if you want the best food from this place, read this and you'll understand I rate this 3 stars because it has good and bad sides. When this location is busy, like after a game at the nearby football stadium, it's very disorganized and can take quite a while to get your order in. I went there tonight after a football game, and after a long wait we got our order. The chicken was perfect, the drink was how I asked...but the fries were awful. The fries had clearly been sitting out under a heat lamp for a while, as they were soggy and floppy (I prefer mine crispy).

Bottom line is, this location is FANTASTIC when it's not busy, and it usually isn't busy. I'll add another star if they learn how to make...

I usually have Excellent customer service at Sonic, regardless the location. The Sonic @ Spring Creek & Chase Oaks displayed extra value added service that I had not experienced before. I pulled into a drive-in slot and as I was looking over the menu a polite, friendly and helpful young man came up to my window holding a huge tray of condiments, napkins, straws, etc. & and asked me if I needed anything. Sometimes it's the small gestures! Sonic makes THE BEST Onion Rings! The bag in the pics is a large and they fill it up. These O Rings are handmade but I love the crispiness about them. Plus they have the perfect flavor of onion and not a deep fried hot mess. I will go out of my way to stop by and get these onion rings when we choose on another place to get burgers. That's how...

Food is okay, but overshadowed by the rudest individual I've had to deal with when ordering through a speaker. I have came here twice in the last month with my family due to my grandmother passing, and both times whoever has been on the speaker has been short, rude, and overall jacka**. The first time he cut us off as we were ordering. It was memorial day around 11pm so we have him the benefit of a doubt. But now, at 4:40pm in the afternoon, he is still the rudest individual I've had to order from. It's seriously off-putting and it really leaves a bad taste in your mouth afterwards regardless of the food's taste. Also they must not be able to keep their machines at the right temperature because I've ordered shakes both times and they came to us melted. I know this is Texas...