Wingstop — Restaurant in Plano

I love wingstop. My family loves wingstop. So it brings me great misfortune to have to write this horrible review. I ordered food from this new wingstop online through their website for delivery. I received a text stating my order was dropped off but it wasnt, so I called wingstop to see where my order was and this is where the fun began. I wish I had gotten the persons name I talked on the phone but I forgot. We will call him 'John'. I told John I did not get my order and he proceeded to tell me it wasn't his fault. I understand it wasn't your fault John, but I have spent $50 on wings and I have no product. I was getting nowhere with John, so I asked to speak to his manager. John proceeded to tell me he was the manager. I said ok John, if you ordered food online and it wasn't received would you not want a refund? He said yes he would, so I said I would like a refund and he said, I kid you not, let me talk to my supervisor. John, you said you were the manager????? Instantly I was put on hold. Five minutes later I'm still on hold so I hung up and called back. I was instantly put on hold again without anyone saying hello, I figured they have caller ID, so I called from my daughters phone and the call was instantly picked up. This time it wasn't 'John', it was someone else who I again did not get their name. He proceeded to tell me I had to call doordash. I said I didn't go through doordash, I went through your website. He refused to give me a refund, so I called doordash. Guess what doordash told me????? I had to call wingstop!!!!!! I had been dealing with this for an hour by now so I decided not to pursue it further that evening so my hangry kids would not start eating our cute little dog. I instead wrote wingstop an email through their customer service portal. Its been about 5 days and I have not heard back. I just filed a dispute with my credit card. I love wingstops wings....and yes I will probably eat wingstop again because my kids love it even more than I do. I'm writing this to let you know my experience with the individuals who work there. I will not be going to this particular wingstop again and I hope that if you decide on wingstop you will stay away...

I really didn’t want to do this because I don’t like being negative but I feel like a should shed some light on the situation. I ordered online from this wingstop and they have been awesome In the past. I checked my order in the car and thought they forgot my celery and I also forgot to order myself a large ranch. When I went back in it was a Hispanic customer in front of me and the cashier was super friendly with him but when I made it to the counter his smile went away. I told him I think they forgot my celery and I wanted to order a large ranch. He turned around and asked the lady that made the order about the celery. I’m kind of rusty on my spanish but it seemed like they made a big deal about it. He told me it was on the side ( and he was right) my honest mistake. He went back and got my large ranch and he put it in a bag. Usually they ask me if I need one and I always say no but I felt like his energy was off so I just let him put in a bag anyway. When I made it home I pulled a large ranch out the fridge that I had purchased previously to use first. When I went into the bag to put the Large ranch I just purchased in the fridge I thought it had spilled but when I took a closer look the container actually was punctured. Half of the large ranch was at the bottom of the bag. Like I said I don’t like being negative and I didn’t want to say anything but something told me to look at the reviews on this establishment and it was another customer that said she had been treated rudely by a guy named Luis. Now I don’t know whats the name of the cashier this evening but I’m guessing his name is Luis because that person that made that review previously was a black women and I am black also. He was super friendly with the Hispanic guy before me but It seems like he’s treating people badly based on there race and as a former restaurant manager that is totally...

Came here to order for my family tonight. The host at the front named Luis who stated he was the Manager was extremely rude & dismissive. He seemed to be agitated that I was reading an order off my phone & he rushed through trying to even hear what I was ordering. I ended up having to repeat my order twice I'm guessing because he was frustrated that I didn't say the number of wings correctly that was shown on the menu. I did advise him that I don't eat Wingstop like that so I'm literally reading what other people typed. He made a remark that said "can we just get the first order right first" and it made me not want to continue with the order in all honesty. Because I've been in customer service so many years when I encounter somebody especially at the front of the store not in the best mood or even friendly its dampening on me wanting to return back to that location. This was my first time here and it just was a bad experience. I did tell him that I think he should work on his customer service a little bit because the way I was treated was rude and all he said was, "well I'm busy" and made a rushing gesture with his hands to go to the next customer. Coaching whether he is the Manager or not could be rendered so the next person doesn't have to go through what I did. Even though I didn't have the best day today I still treat people...