Yama Izakaya & Sushi — Restaurant in Plano

I went to have dinner tonight & this is usually my favorite sushi place. The service is almost never that great, staff is rude. However, tonight was just absolutely out of line. The server came to our table maybe twice the whole time there & had a bad attitude. Not only was the order wrong, but the service was the worst it’s ever been. I had to ask a different server for the check because the server who was taking care of me never came after I had been waiting for over 30 minutes. When it came time to pay, I payed with my card & when it asked to select the tip, the server was staring to see what I would choose. I had selected no tip because I was going to leave the tip in cash. The server then proceeded to tell me that the tip wasn’t included in the check total in which I stated that I was aware. The server then asked if I was going to leave a cash tip which I thought was rude because she wasn’t even our server & it’s also unprofessional for her to be interrogating me about the tip. I responded that I was in fact going to leave a cash tip or if I was supposed to put it on the card & she said no. After that her, my original server & another employee kept looking over at my table & talking amongst each other & laughing. All three of them continued to stare over at my table, watching me to see if I would leave the cash tip. It made me so uncomfortable because it was obvious that they were waiting to see if I would tip. They came multiple times to clear the table in attempts to rush me out. I had left the cash tip slightly under a glass & when I stood up to leave, 2 of the employees came over to me & asked me if I did not like their service. Before I could respond they looked over at the table & saw that I left the cash on the table then they started apologizing. I confronted them stating that since they were that worried, I did leave the tip & that I noticed that they kept looking at me to make sure I left a tip in cash. I’m a regular custoner at this location & a server myself, so I definitely always tip at least 20% each time I come, even when the service isn’t that great. But this time they crossed the line. A tip is not mandatory, it is optional & based on service. Which the service today was not worthy of a tip at all. Nonetheless, I tipped them anyways. I don’t think i’ll be coming back to this location because not only was it unprofessional on their part, but I shouldn’t have to be pressured by the staff into leaving a tip. I’m never going to forget the way they made me...

I have been a regular here since 2022, and never really liked the food that much because it was low portioned and badly cooked, but since they open late I came here a lot. After today I will not again.

I usually tip around 20-25% but I tipped less because the waiter was being very impatient and rude to me and my fiance, the food came out worse quality and horribly cooked, the servers were all around but never checked up on us, and not only that we didn't have soy sauce our whole meal. I understand service because I have been in sushi restaurants since I was in 15. This type of behavior is because they don't care about your experience and think they don't have to work for their money.

I thought I could finally leave the restaurant but a lady came over and started questioning why I tipped low. Ma'am just look at our table and ask why again. She wouldn't let up and pressured me and my fiance so I said I would tip more in cash. I didn't. I left the restaurant and you could see her banging on the window and cussing at us from the outside.

I've worked at 10 restaurants my whole life working for my money to make it by to pay for school and for my family so I always tip well and understand when food comes out lacking or late, but this is unacceptable. Whoever the manager is should fire and rehire their staff. I have never met people so entitled for their tip. I can definitely tell we were being profiled as well.

I am never coming back and will tell my company to not as well. We all are regulars here who have been lost because a woman couldn't bother to work for her money and lash out when she couldn't get what she didn't deserve. Not only that, I will tell my regular family not to come here as well. They came here a lot because there was a head chef who unfortunately passed away who always gave us a good time, drank with us, and overall made us feel welcome. I don't know what happened to this restaurant but their food quality went downhill and they hired entitled, crazy people who have been trained only to give people their plates of food and check.

Me and my fiance still work as servers in restaurants to make it by and never would dare force someone to tip more even if our service was top notch.

DO NOT COME HERE. You've lost me, my company, and my family. Thank you for your...

I recently had the unfortunate experience of dining here that left me utterly disappointed and disgusted. From the moment we walked in, it was clear that this establishment was far from meeting basic hygiene standards and providing satisfactory customer service.

First and foremost, the waitress, an older lady, displayed an appalling level of rudeness throughout our entire visit. Her demeanor was unwelcoming, and she seemed disinterested in assisting us. It was evident that she lacked the basic skills necessary to provide a pleasant dining experience.

To make matters worse, one of my friends discovered a hair in her broccoli and beef plate. Instead of handling the situation professionally, the waitress took a defensive stance and questioned my friend, even going so far as to accuse her of planting the hair herself. This response was not only unprofessional but also deeply offensive.

What further alarmed us was the lack of proper hygiene practices in the restaurant's sushi bar. The staff working behind the bar did not wear gloves or hair nets, which is a clear violation of basic food safety regulations. Witnessing this negligence made us question the overall cleanliness and quality of the food being prepared.

The moment we noticed these issues, we immediately lost our appetite and decided to stop eating. The combination of the rude waitress, the hair incident, and the lack of hygiene practices left us feeling disgusted and deeply unsatisfied with our dining experience.

It is truly disheartening to encounter such a lack of professionalism and disregard for customer satisfaction in a restaurant. I strongly advise potential diners to steer clear of this sushi establishment until they address these serious concerns and make significant improvements to their service and...