Very disrespectful and extremely poor customer service. Proven discriminatory behavior from the management to hostess/front desk levels.

On the first visit, we were asked by a server if we minded waiting longer than the 20 minutes so he could serve patrons whose ethnicity looked like his even though they came in after us.

Absolutely not!

Second occasion, we purchased food from the neighboring store to al Salaam restaurant and went over to al Salaam to eat. The table on The outside of the restaurant was dirty so we requested it be cleaned. This took some time. Then we asked for some oil to dip our bread we had purchased from the neighboring establishment and it took almost half hour to serve us something that could have been done in less than 5 minutes.

When asked how much longer, the hostess first put her finger up to signify just a moment. After waiting for a significant period of time, we asked again how much longer and the response was her walking away to get the oil as well shaking her head in disgust.

This was the last straw. I requested to speak to the manager and she pointed out the same server who was very rude upon our first visit. Reluctantly, I shared the recent experience with him and he proceeded to dismiss the complaint without any proper investigation or exploration into the matter.

He offered no apologies and stated the hostess was busy and forgot to bring the oil. In the meantime a quick observation of the dining area revealed a scantily filled restaurant.

The behavior by both hostess and manager reflected unbridled contempt and clear discrimination!

Dissatisfied with the outcome of the report to the so-called manager, the matter was brought to the attention of the owner of the establishment who stated, “if she could find a replacement for her workers today she would!” She clearly in No uncertain terms admitted verbatim, “I know they have no customer service.”

To add insult to injury the perpetrator of the worst customer service I have experienced in a dining establishment in the United States of America, the same hostess comes out with a tray containing a carafe of what resembled tea or coffee, sugar and cream sets it down on the table. Of course we did not partake of this liquid because the outside of the carafe was greasy and filthy looking nor did we know if this was a gesture of good faith for the terrible customer service.

In short, we left the establishment.

This is a warning to anyone who does not resemble the majority of persons who dine here.

Before you think of spending your hard earned dollar at this establishment know that your customer service experience is worth much more than having food in your stomach and eating it in a totally disrespectful environment.