Panda Express — Restaurant in Plantation

Not a good experience. I came in and stated that it was my first time in Panda Express and needed a little assistance . Im also on my lunch break. Im not sure what they serve so im walking around looking at my options, however as im looking in being literally rushed after I just stated that it’s my first time. I choose my first meat and two sides , got a wrong side bc im being rushed so now im like dang don’t get beef and beocolli with brocolli as a side (in my head). Andrea, the person serving me basically tells me to allow the next person to serve me, however when I pick my second meat and go to check out , I am charge an extra 1.25. I was not explained this, so I object and am told it’s because of the meat I selected. I asked for the meat to be put back because I have only 10 dollars left for lunch this week and THE ATTITUDE I COULD VISIBLY SEE WAS enough! FIRST the original server was impatient to someone who doesn’t even eat this food, I’m only here because I’m at work starting a new job. Now I’m going back to work extremely hungry and fatigued. Customer service needs to be better. How can you have a gripe with someone simply because they need a little more time than a regular would to find the food they want to spend THEIR money on? First and last visit, I am still hungry because I refuse to have such bad energy and customer service take my money. Nobody offered a teachable experience, no discount, no waive of the fee I wasn’t notified of & that’s just crazy. Do better. Y’all will not be getting any of my funds for food that is reviewed as subpar. Be...

Horrible customer service at the university and sunset strip location. I placed an online order she presented to the resturant to pick up my food. Upon arrival to the counter no one greeted me in fact the cashier after taking care of a customer at the counter made eye contact with me and proceeded to fill the sauce buckets behind the counter never speaking to me. I proceeded waiting patiently (which was roughly 5 min) When another gentleman approached the counter she said hi to him and proceeded to assist him with ringing up his order. I this stated “ma’am u don’t see me standing here” the lady then stated someone wise will help you with your online order. I stated “so you don’t great me and state someone will be with me to help with online orders, you just ignore my presence help others without informing me” the cashier shrugged her shoulders ignored what I said and proceeded to help the gentleman. The gentleman (customer) apologized to me and stated “I’m so sorry about that” another lady then came up asked me my name and went to get my order. Without any eye contact or interaction with me she proceeded talking with another customer while handing me my food from the side while giving the other customer her undivided attention. I said proceeded to say “thank you” still no acknowledgment of me, no apology or even a “you welcome” they all informed me and I left feeling disappointed, hurt and unappreciated as a guest in the restaurant establishment and...

I’m giving this location five stars. I read some of the comments below and I want to share my experiences here. Food, the food is good and flavorful, that’s why customers keep coming back. Not to mention it’s an open kitchen and customers see the food being prepared. Also, they cook with fresh ingredients because the refrigerator is within the kitchen (customers can see it from the line). I know most customers would appreciate that. Speaking for myself only, if I order something and before eating’ notice something might be wrong with it, I won’t continue to eat it. I’ll kindly communicate and inform the company hoping to find a replacement or solution. Service, The customer service is good, no complaints. I did have two experiences where my online/pick up order was slightly incorrect. Realistically, that’s not enough for me to leave a negative review. Instead, I kindly asked the staff for a solution. They did it for me and were very generous about it! When communicating with any employee that provides a service it’s only human to ask politely not rudely. Atmosphere, the lines speak for itself. This company does very well, if they didn’t they wouldn’t have ppl lined up every hour of their business day. Believe me, if they run out of chow mein, ppl wait for the next batch! and staff the informs the customers when it will be ready. One bad review doesn’t justify every experience or takeaway from the good experiences that customers have....