Five Guys — Restaurant in Plumstead Township

I walked into this five guys this past Wednesday night. I ordered and I handed the fella behind the counter $100 bill to pay for my food. He uses the counterfeit marker on it of which the mark comes out golden-brown. he then yells over to (i guess) his manager claiming that the bill was counterfeit. she “confirmed” that it was fake. Then they proceeded to try to confiscate the bill from me, i did not let them cause i had just gotten this 100 from the bank earlier that day. So we decided that i would just use my CC. I go to TD Bank the next day to show them this supposed counterfeit bill and confirm if it is real or not. So they look it up and down with all their verification techniques and it turns out the $100 bill was real! when the bank teller used the marker on it, it also came up golden-brown. The guy behind the counter tried to tell me that brown means counterfeit, now i didnt know prior to confirming at the bank what color meant what. but golden-brown means real. black means counterfeit. So, moral of the story. 2 workers from this establishment (1: tall-ish, brown hair, buck teeth, 2: short blonde girl.) tried to scam me for my $100 dollars by telling me it was counterfeit and then trying to take the money from me. I went back the next day and confronted them about it. I could see as i was walking in the guy behind the counter run right over to his accomplice (short blonde girl) and start saying something, i havent even walked in the building yet. I explained to them that it was in fact real and showed them the 20s I got broken at the bank for the $100 bill. his response was “it came up brown i dont what to tell you”. golden-brown means its real bud. but nice try you two! People please be careful using big bills at this five guys they might try...

The burger was great!! fries soggy :( however the kid got my order wrong (I understand we’re human so that happens and I don’t blame him at all because ultimately it is not his issue past that point) but I do have a problem with how the manager handled it. Answer was “well she’ll have to order another” (aka pay for another when they messed up) and talked down as if I didn’t understand their menu. I’ve been to five guys all over the county- I know what I like and know what its called. What happened to customer is always right? I am in customer service myself and I would never be as hostel as how she came came off. Maybe she doesn’t know what vibe she put out but now is a perfect opportunity to understand and...

This location is the nicest cleanest restaurant I have ever been to. The people here are inviting and they SMILE and enjoy serving people!! Talk about a breath of fresh air post-Covid. I come to this location whenever in the area. The general manager Kayla has an award winning attitude; she’s cleaning at all times always on top of things! She’s a boss a teacher and a role model for the younger people working under. On top of all that she’s a friend to all these people as well. Never seen someone so young about to handle an entire store on her own. Incredible place I...