Burger King — Restaurant in Plymouth Charter Township

Tried to drop by for a quick drive-thru experience. Whoops.

Started out with a 10-ish minute wait at the drive-thru order board with a "thanks for choosing Burger King (or something similar) it will be just a moment. At about 5-6 minutes, I tossed out a "Helloooo..?" and got a "Just a moment". Took another few minutes then I was able to place my order. She helped me figure out what the difference between a regular Whopper and a "Texas" Whopper was - thanks for that. The latter sounded awful. The girl was pleasant - no one was nasty/rude here. You get what you give, I think.

Took another couple of minutes for her to complete the transaction - felt like most of it was a technical issue. I have no problem with that. Her long nails seemingly contributed to the difficulty with working the machine - questionable personal choice given she uses her hands at work a lot. I'm sure she'll learn.

I had to wait another 5-7 minutes for my cold double-Whopper that was missing lettuce, and fresh tomato. It had a tomato-thing in there but 'mostly green' on my tomato is not preferred. Maybe it was a lettuce/tomato combo? It was also missing mayo - i think that's supposed to be on there. It was also overcooked/dry and sloppily slapped together. A confusing thing since the last 15 minutes or so was only ME in the drive-thru. I also got an extra helping of grease on my wrapper. This was probably because the kid bagging it up was more interested in his phone or music. iPods while working are a style thing now, I think. He was holding the burger up to probably help with his signal because it was in the air a good 30-40 seconds while he fiddled with his toy. He eventually found a bag to put my 'burger' in. Wiping off the outside of the wrapper with my napkins was my first choice - but they didn't give me any napkins so that didn't work out.

That double-cold, double Whopper sat there for about 2 or 3 minutes while we ALL waited for the fries. THOSE came back hot enough to melt plastic - I should have put them in my burger to warm it up. At least they gave me my diet coke first so i could go through half of it while I waited for the rest of my food.

So - long story short: Slow service. Food was terrible. Nice kids but they need someone there that can kick their rears in gear. I'll never go back to this spot. I don't ask a lot of QSR employees (quick service restaurant) - i do expect that the food will be tolerable, the service polite and the meal quick and at least warm. 1/3 is still hall-of-fame in baseball but not in...

Upon entering the establishment I was greet by a woman with red/blonde hair, glasses , and a name tag with an elongated spelled name like "Jaaaaaane". I asked Jaaaaane if the new taco, and impossible burger are any good to which Jaaaane replied "No !" "its fast food what do you think?". At this point I am not sure if Jaaaane is being snarky or just "special" , she did have a slight resemblance of a person with down syndrome, or FAS. my order comes out I grab my tray and head back to my seat. I set my tray down and go back up for ketchup. Now the self service ketchup is out of order, so I have to deal with Jaaaane again. I ask Jaaaaaane for some ketchup, she gives me 3 packets. 3, just 3. I then ask her for some more ketchup, she hands me 2 packets for a total of 5 ketchup packets. I have a 16 dollar order between me and my companion 5 packets will not suffice. But I head back to my seat with 5 packets because I am not sure if Jaaaane is "special".. I open up my burger and its the wrong one, but I eat it anyways because I'd have to deal with Jaaaane again. Upon leaving Jaaaane was glaring at me and my companion which was odd, as soon as we go through the first set of doors she busted out loud " I hope you enjoyed your fast food ". I then hits me, Jaaaaane is not mentally challenged, wait that's not the right word she most certainly is mentally challenged but she is not "special" she still might have FAS. Jaaane figured that some people might look down upon her because she works in fast food, so she feels the need to be snarky. Which is a horrible way to go through life thinking other people maybe be "better" because of their employment position. I myself worked in fast food in college. Perhaps if Jaaane feels she is too good for her position she should...

This location has been horrible for the 14 years that we have lived in the area. Inside the restaurant is dirty, grimy, and gross. The tables are always covered in food and other peoples' garbage. Do they ever even bother to clean up the dining room?

The pop fountain is either always out of syrup, or dispensing way too much/not enough syrup. You cannot get a decent beverage here.

It doesn't matter if you're dining in (which I don't recommend because it's so dirty) or what - your food will always be COLD when you go to eat it. Like they could literally hand you a burger they just took off the cooker and it would be cold.

The management and the staff probably have a combined IQ of 50. I tried to tell a manager that my order wasn't rung up correctly and that I was overcharged for things I never ordered...and he tried to tell me that I was wrong. I NEVER ordered a chicken sandwich, but somehow it's common to tack on a chicken sandwich (which was never ordered) to a burger combo, tell me I'm wrong for not wanting to pay for what I never ordered, and then insist that's how it's done at BK? I had no words.

None of the BK locations around here are worth visiting. The food is cold, the employees are dumber than bananas, and the dining areas are nasty.

BK regional needs to step up it's...