Borinquen Restaurant & Pizzeria — Restaurant in Poinciana

I read the reviews before I ordered and hesitated but ordered any ways when me and my wife got our food it was inedible. I called them back and tried to get my money back and they refused to give it back to us their fries are so soggy and cold also when the subs arrived they were also cold and soggy that the bread fell apart and the chicken was hard BEWARE EAT AT OWN RISK!!!!! P.S. DONT EXPECT YOUR MONEY BACK!!!!!!!!!!!

My name is Jennifer H., and I'm the "wife". I've been in the culinary industry for about 17 years, including 4 honorable years in the US Army as a Food Service Specialist, with time served in Iraq in three of the kitchens at COB Speicher, Tikrit. With this, I mean "I know the basics of food", and I have the right to order out and expect (chef or not) what I pay for. Foods in a steam table with pastas, chicken, beans, rice and such should be served at no less than 155 degrees (as little) but no more than 165 degrees F... The first time we ordered delivery, the pizza dough tasted like water, completely flavorless, the cheese was ok, the pepperoni was ok, and instead of the half bacon, we got half sausage. Once we called to let them know their mistake, we were offered the next pizza free, and as other reviews before us, when we went to order our next meal, the issue was that they didn't want to honor it, yet it said in the computer "an ingredient free". I got on the phone with Diango (a manager on valentine's day), and he then honored the money off. We chose to order something else instead of the pizza, and it was our valentine's day meal DISASTER! The chicken parmesan was chewy, as in frozen for at least 3 months before frying, dry in areas and good in others, old and the bread of the sandwich was absolutely soggy, truly like pudding. My philly cheese steak was to be ashamed of, and the "crispy fries" I ordered, were so soggy I could throw them to the wall and stick there. They were not even at 140 degrees F. If you deliver French fries, don't put them on a solid to-go, make holes at the top so the heat don't steam them, and if they're extra crispy, they shouldn't be that soggy and barely warm within 15 minutes of being done. The only thing that was good was the canolli (or however you write it).

As a chef, I feel that the excuse of the manager for the only thing we mentioned before giving up and hanging up, which was that the sogginess of the fries has to do with the temperature, was an insult to me as a chef and mostly as a paying customer. Sorry to say, but they lost us as customers, I have less excuses for my food not being good when I mess something up at home than they do there. If you want, go in person, at least your food...

The restaurant has a strange vibe. It's not sure if it's a pizzeria or a Puerto Rican restaurant. The waitress was distressed over being shorted by the table before us and literally ran out of the place to get the bill. Meanwhile who I could only assume was the manager was with a young lady at the cashier. He was oblivious to the drama and totally focused on the girl and register. We ordered about 15 minutes after arriving due to the craziness. The manager and younger lady never came over to assist. There were no pizza slices so we were forced to order a personal pizza for our 7 year old (and he ate 1/6 of it). I can't speak about how it tasted but it was very soft and the small slices flopped over like it was undercooked. We ordered calimari and sorruitos for an appetizer but the calamari came out after the food was served! I didn't even bother to try it but my cousin said it was good. My husband had steak with onions and ordered rice and beans. I had arroz con pollo. It was the oddest rice with chicken. The chicken was old and hidden under the rice. I say old because it was obviously not cooked recently and dried up. They didn't bother to take chunks and cook the rice with the chicken for any amount of time. We had piña colada as drinks and those were virgin but made correctly! Totally worth buying along with the meal. So, the garlic knots that came out while we waited for appetizers were good, the sorruitos were ok, the steak with onions were yummy and the arroz con pollo was mostly reheated and corrected at home the next day. The personal pizza was put in a pan and reheated to a nice decently crisp bottom and was good as well. I don't see this business thriving for long if any other Puerto Rican restaurant opens within a mile or two. The area is so desperately underserved by businesses that you must drive miles away from Poinciana into Kissimmee for a better meal. So, you get 4 stars until anything better arrives to...

I went there with my friend, who raved of the food there, so I was very interested in eating at this restaurant. When we got there the server gave us some garlic knots and ask us if these knots are OK or not, if they were not then they would bring us out some others. So it seemed to indicate they might be getting old and that we should taste them and notify them if they were, to replace them. I passed on eating them and our food arrived, my friend looked at his meal and found an eye lash which we return and shortly after I found a fly in my water. The waitress apologized but as far as I could tell this was no cause for alarm from whoever was in charge as if this sort of thing happens all the time. We both left and my friend high hopes of introducing me to a new restaurant that we might visit again were dashed along with his desire to return as well. Later that day I retold the story to another friend who knew of this establishment and also had bad experience with the food, this time they mention their order of spaghetti had a tin taste as if it came from a can. I wish I had a better experience and could revisit a local business, but this is not the case and would advise to stay away.

I would like to add that Google has cited this place as closed or moved, and that other reviews in the past are very positive compared to my review and I can only think that this establishment has reopen under new staff and management and therefor no longer has the same...