La Granja — Restaurant in Poinciana

If i could place NO stars, that would have been my choice.This establishment has lost a repeat customer and suggest they have a class in customer service skills, specifically how to speak to a customer. If there are different ways to place an order ie, app order and drive thru window that they need to add directional arrows and parking spaces designated for app orders so there is NO confusion. In a nut shell, this was my experience today. I drove in from Old Pleasant Hill Rd heading for the drive thru menu board. I noticed one car sitting at the back of the building not at the menu board (I'm not a mind reader and not sure why they are sitting at the back of the building)they were not advancing forward to the the menu board. So I pull up to the menu board to place my order and there were 2 cars waiting at the window for there food. There was a young lady with a headset at the window that started talking to me in Spanish. I told her, I didn't understand what she said and she repeated in English, that the car at the back of the building was ahead of me and I needed to go back around the building to get in line behind that car to place my order, that they were first. I told her, no they were not in line, they are just sitting in the car at the back of the building with no one behind them. She took off her headset and walked away, then another lady came to the window and put on the headset and asked what I wanted. I preceeded to place my order and drove up to the window when i was done. This young lady at that time, stated that the other car was before me waiting on their app order, I said how am I to know that, they are not at the menu board or in line, she said you will have go around the building behind them to place your order. I said I already placed my order at the board and I'm not going to drive around and wait to place my order again, she said this is not how things are done, at that point I told her to cancel my order and that they have lost a customer. I usually hold my tounge, but the week before, my husband placed an order at the drive thru and when he came home the order was wrong, we did not complain about that order, we just ate what we were given. I spend to much money each time I'm here to receive attudes from workers and the wrong order at a different...

I’ve been going to this place since I lived in Fort Lauderdale so I was happy when they opened this one in poinciana. Usually I just go through the drive through but I just got some news that a really close friend of mine passed away today so I just wanted to sit down and try to have a meal. There were two people in front of me when I walked in. Smiled at the cashier and said hello. While waiting, 3 guys walk in go straight to the counter to “I assumed” look at the menu to figure out what they wanted. To my surprise they literally just started ordering with no regard to me standing there and the cashier actually started taking their order like I didn’t even exist. I spoke up and said excuse me I’m standing right here in the line. She cashier just looked at me and was going to continue but a lady from behind her I’m assuming which was the manager stopped her and said hey he is next. How could she have noticed and you didn’t. She was in the middle of fixing the register and I said hello just the same way I did to the cashier. Now I understand. Going to a Spanish restaurant in a predominantly Spanish area I can see where there may be favoritism. But for it to be so blatant. So much for sitting down and eating and thinking about my friend. Just took an already pretty rough day for me to an...

Unfortunately tonight they lost a loyal customer. I ordered 2 fish ceviche, and noticed the choclo (corn) was slimy and stinky. My husband has bad sinus problems so didn’t notice the smell when opening it, so took a bite. He noticed it was slimy and the taste was off. That’s when I checked my plate, and noticed the choclo was rotten, and it ruins the whole plate since they put all the other ingredients together, same juices in one plate. It saddens me they let themselves go. I immediately called the restaurant (la granja) and let them know about the problem, the lady tried to convince me that the corn was from the night before, and those are the natural juices from the corn. When I told her to explain why it stinks like rotten, and I told her my stepdad is peruan and makes these plates often, and assured me that’s rotten, she proceeded to apologize. I was told to just contact DoorDash and get my refund. Or if I wanted them to remake the same meal for us, I simply told them they lost a customer, I’m sorry. So please do be careful, smell and feel your food before placing it in your mouth, for your...