Cafe Maxx

We where invited to café Maxx for a Holiday party. There where 14 People in the party. My husband order a Rib eye Steak, Which is the only steak he eats. He never orders any other steak. The steak was ordered Medium rare. I looked over and my husband was picking at his steak, I asked him how is the steak. His answer was it is all fat there is no meat. He did not want to complain since the couple who hosted the party frequent this restaurant all the time. He mentioned it one of the staff members, who then told the waiter. The waiter came into the room and said I hear someone has a problem with their steak. We showed him the steak. He took the steak and said he would get it fixed right away. great right. No, He comes back and says the chef said rib eye is the fattiest steak, so maybe this is not the steak for you. You may prefer a filet. (now we know that a ribeye is the fattiest steak, but there should be meat with the fat) My husband did not want to cause a scene so he agreed. The filet comes out steaming hot. My husband tries to cut it with a steak knife and is having a hard time. He goes straight to the middle of the steak. It is cooked to well done. (remember he ordered it med rare) he asked them to wrap the steak up, did not take one bite, and said we will just feed it to the dogs. Again he did not want to complain. the couple who hosted the party asked if the steak was ok. I proceeded to tell them the steak was way over cooked. explaining we did not want to complain. they said no if it is not right you absolutely tell them. We asked the waiter to see the manager. After a long wait no manager came. The host went to the waiter and said I want to see the manager right now. So he came, we explained everything just as I did above. The host even told him more then once it happens, it is ok.The answer from the manager was Now you are making me defend my chef and my food. He could clearly see the steak was over cooked. Then proceeded to say, the only thing I can do at this point, is take this off the bill. Not even an apology. He took the steak and off he went. So no dinner for my husband. On a good note I ordered the filet and it was cooked as ordered and was very good. At the end when we where leaving the host explained that was not a manager that was the owner. As a business owner, I try to never leave a bad review. I would have never left this review if the situation was handled differently. Fist the chef acts as though we do not know what a rib eye steak is. The owner thinks we want him to defend his food or his chef. No we just wanted to enjoy a great meal with great people.