Rotelli Pizza & Pasta

My husband is a doctor and I am a business owner. We have relied on this Rotelli's for dinner 3/4 nights a week for the past 6 years due to our busy schedules and that it is fairly near by. The food quality and efficiency used to be incomparable. I am unsure if the owners have changed in the past 2 years but the prices have gone up ans the portions/quality have drastically declined:(. We received some coupons in the mail (which we rarely use in general), but just so happened to see them on the counter amd decided to order with a buy 1 get one free dinner coupon valued up to 13.99. (We would pay the price of one dinner plus the difference of the next dinner after 13.99). We ordered a pasta trio and a chicken pasta dish. We order from here so frequently that we have tried almost everything on the menu and since we had a coupon we decided to get 2 entrees we have never had which come with a soup or salad , which we confirmed with the man who took our order. We recieved our delivery ($40 for 2 entrees with coupon and an add on side salad) but did not receive the soup that was supposed to come with the pricey meal. I called back and they said when you use a coupon you don't get the soup. We also did NOT get any pasta with our trio. We paid $20 for 2 ounces of breaded chicken, 2 ounces of bland lasagna, and one shell with cheese in it. We did not receive pasta for the chicken parm or the soup not to mention the portions we received were comical (smaller than the normal size we received almost any other day). I called back to let them know we were missing our soups and pasta and the response was simply you had a coupon and you don't get it when you use that. Basically, we would have been better off orderinf without the coupon which would have been $60 plus but at least maybe we would have received appropriate portion sizes and our small side cup of soup that our 4 yr old nephew was looking forward to enjoying. We tipped our driver %20 of what the ORIGINAL bill would have been and were horrified at what we received. We are DONE with this Rotellis! Do NOT come here unless you are ready to spend $25+ tip per person on an americanized italian carry out/delivery.