Wendy's — Restaurant in Pompano Beach

This is by far the worst Wendy’s!! I made a review a year ago(LOOK BELOW). Today I went in for a quick snack. I go to this location everyday, breakfast and lunch. The manager Marie rung me up the INCORRECT order, gave me pure attitude, and none the sense of urgency. The restaurant is dirty, me as a customer came in 3/4/2024 and cleaned that lobby. I mean cleaned, the tables, windows etc. that’s shameful. It’s ALWAYS homeless folks inside sleep, rolling up drugs, or acting mad. I keep giving this Wendy’s a chance. I took the survey based of my experience and MARIE service. I was notified that an employee was written up due to Marie actions. Yet the employee never spoke to me nor assisted me. I need Wendy’s management to take accountability. When I came back for lunch, I ask COURTNEY for the corporate number. He REFUSED. Told me use the receipt l, yet I did and you(COUNRTNEY) retaliated on a crew member. That’s very unethical. He called the pompano beach police to have me removed, yet the stated I was a customer not making any issue. All I asked for was the number because clearly the survey is bull. He was rude, bad strong demeanor, and I refuse to allow him to walk over me or anyone who doesn’t have anything to do with the true problem. I have called corporate and leaving google reviews. I will be on Facebook at about this HORRIBLE EXPERIENCE. Needs new management, the girls are good and friendly. The grill guy is awesome. That lobby is disgusting. No speed of service, and the employees have no knowledge of promotions or products!! PLEASE HELP OR CLOSE THIS...

Used to work and do business here. Well not anymore, take my word for it, DO NOT WORK HERE! You will receive minimal training and not know how to do some basic task that staff should be trained for, and then be thrown into situations where you have to do those things but will never be prepared for. You will also find yourself mistreated by management in certain situations (I won't say who, but it's not worth finding it).

And as far as from the customers' stand point, the service is really not good, except outside of busy times (which isn't too often). If you're very unlucky, you will find yourself waiting 30+ minutes just to get your order taken, but please keep this in mind before taking it out on the workers themselves. They're force to work under conditions that puts them at a disadvantage for doing their job.

I would honestly rate 1 star for my own experience alone, but the only saving grace is that there's one manager that's there that truly had my back (I won't say her name for privacy) but just know she is there on your side if you end up at this dumpster fire for work.

Avoid this location if you...

Terrible service, I ordered thru the app, first time, had some questions before placing the pick up order, c cashier had no clue about anything in or outside app, I ordered the special "buy 1 4 pc nugget, get 1 free", when I check, of course, only one order inside... I tried to call, no answer, but couldn't leave any voicemail. And I am not driving back since I have just passed by omw to Davie. Just another example of me not checking my order right then and there.... No one's fault but mine. Still, I won't go back to that location, The staff is not interested in helping customers but more so talking to each other in creo (I can't stand when staff speaks in their native language right in front of u when preparing your order, cause I always feel / think that they talk about me, it's just rude and respectless speaking another language in front of customers, what else would we think other than them talking about us...