BJ's Wholesale Club — Restaurant in Port Orange

Updated to 1 star…

I have been sent expired product multiple times on multiple orders. Honestly the lack of controls as a company is horrible. Get your act together as a company bjs.

Ultimately if I am purchasing for myself or as a family I will not usually pass the multitude of other stores and groceries to come to BJs. I would rather honestly shop Target or Publix. But if I am shopping in bulk for my business in terms of resale and or wholesale, this is when I am shopping at BJs. That said… it’s hard to quickly, efficiently, and consistently buy here as I need.

First: In stocks aren’t very consistent. Products seem to run their cycle very quickly and then become discontinued or obsolete ( that or just never in stock when I need).

2nd: Being that I purchase as a resale option the cashiers must press a tax exempt button after every scan… this sometimes adds an extra 5 mins onto a transaction as the hopeless cashier walks back and forth between scanning and pressing the button. Help your team, customer’s, and efficiency by trying to streamline this process.

Third: As atated above (in buying in bulk). Bjs is a discount club … within this platform your goal is for your customers to buy in bulk (or one would think), but the registers and checkout process heavily lean towards smaller purchases (15 items or less). On my last visit 6 checkouts were open on self scan (15 items or less) whereas 1 actual register with a cashier was open.

I think I’m just as confused as BJs on who their targeting as a...

I've been a member for over a year now, we started out loving this place... as time goes by it's starting to become an issue with staff and customer service.. self check out is a nightmare, you can't even scan one without needing assistance. But today was the absolute worst!! We were excited to get the Capitol One Bjs credit card and wanted to use it. However NO ONE KNEW HOW TO APPLY IT TO OUR PURCHASES, we had the app attached to the card to use until they mailed us the actual card. Yet when we went to check out NO ONE knew how to use the app to pay for our groceries. We spent over an hour fighting with staff to help us. We even called Capitol ONE who explained they should know how to scan the card off our membership. The guest services woman screamed at us and said I quote "I DONT HAVE TIME FOR THIS OR YOU!!" as she slammed her scanner onto the computer and kept suspending our groceries. FINALLY after the 2hour point we had to use the express pay and scan our groceries separately.. the two staff finally helped us after the line went down in check out. I will be calling cooperate and canceling my membership. Disgusting behavior towards your members just because YOU don't know how to use the credit card that YOU ARE PROMOTING AT YOUR CHECK OUTS AND CUSTOMER SERVICES!! Re training is a must here...

To Whom it may Concern at BJ’s Wholesale Club! On May 6th, I upgraded BJ sponsored credit card. ON May 9th a charge came up against my card from a Co in India, totally bogus!! Never ever had I done business from that Co. Well, after a lot of time on the phone, I got the use of my card back. And now on the 15th of May another bogus charge from the same Company. My card that I paid to upgrade is now suspended and the card Co, that is Capital One is making Me, the victim jump through hoops to prove who I am. I am 84 years old and they want everything required to steal my identity and I refuse to supply the info, This only happened after I upgraded my card at BJ's Port Orange. So this raises the question, why after upgrading my Capital One card do I get this fraudulent activity??? I want answers and since Capital won't just block BUNDL Technologies and let me get on with my life, I will be at BJ's tomorrow. If no satisfaction I'll just move my business to Sam's. Sad, they charged for the upgrade and what they did do was upgrade my contempt for big business! Now, if, I incur any kind of loss in this fiasco, BJ Wholesale Club will be held responsible! I encourage them to resolve this issue ASAP and create the good will that should be incumbent with their club member’s...