Pet Supermarket — Local services in Port Orange

I love shopping in this location. One lady in specific and one of the store managers has been very helpful in helping me every single time I walk in this store. Also, I like shopping at pet supermarkets in general because they are clean, and I like the fact that the shelves are usually stocked with items I need for my aquarium.

However, the reason for this three star review at this location is to call attention to higher management on one of this store’s managers—— Today I was completely caught off guard with how one of the other store managers treated the situation I created with returning an item to the store the week prior. There was a misunderstanding on my part, however all he simply had to do is simply ask me what I was talking about and say to me “sorry we don’t issue store credits for well fish etc” or whatever the policy is, (sorry I don’t read my receipts if it’s mentioned thyr get folded and put in my purse and forgotten as soon as I leave the store and I don’t ask bc I’m not usually not one to return items unless it’s an object that’s not working) instead he went all the way to the back of the store just to grab the poor employee who helped me and made her come all the way up to the front so she could tell me herself. By doing this he created an embarrassing situation for the employee, for myself, and I left feeling that he was very rude and disrespectful not only to me, but to the employee.

Overall, it took me a second to actually process that he had been disrespectful because I’m not used to this from the other employees. I know it’s tough to be a manager, you must be inquisitive, proactive, and give people bad news and be firm without being rude. I literally spent over 500$ at pet supermarket at different locations in the last three weeks, I highly doubt I’m worried about the money I spent on one inexpensive item, I simply misunderstood, and as a manager I think you might want to ask me about it. His whole demeanor just rubbed me the wrong way in how he reacted to me, and in the way he handled the situation. I’m all about what’s fair and right/ wrong, and all about following the rules, just state them so I’m not confused or questioning store policies. I don’t expect free stuff, or ask for discounts, I just want to leave a store feeling like a person not a Felicia.

Anyway, this isn’t the first manager type complaint, so to be fair and more specific on who it was your young red-headed male manger. The other store manger at this location is very pleasant. I do not wish to discuss anything further with a call etc as I’ve seen as a replies on other reviews, I just want to call attention to higher management and leave feedback that this guy needs to work on his customer service abilities and attitude. The lady who helped me acted more like manager material, she apologized and was...

I am not a fan of pet stores in general. I only visit them in a pinch. I went in looking for Roudybush bird food. They do not carry it. But they have many other less desirable offerings. This is one of many chains that seems to hire young employees with little knowledge of proper care of pets. If any employee is reading this I have nothing against young people. Actually you are our only hope. Please educate yourselves on "species appropriate diets." You can just Google those words. Not one single animal should eat corn. But it is in many species' food. Now, many dog foods are removing corn. Great! BUT replacing that with starches (potato, pea, beans) is not much better. Also, they have vaccine clinics regularly. Pet guardians have been indoctrinated to get their pet shots every year or 3 years. So they dutifully show up to these discount clinics. They spend a few bucks overvaccinating their pet then skip proper vet visits. Many owners don't get proper exams and yearly bloodwork. Many missed conditions slide right through these shot clinics. Want something else to Google? Try "vaccinosis." Pet Supermarket, there are a growing number of pet guardians that are starting to think for ourselves. I hope you start exploring proper pet care and step away from the traditional outdated thinking. I suppose as a business it is wise to continue to make available what the majority of pet parents want. But soon enough the...

If I could rate this place less than one star, I would. I bought my 3 daughters a young hamster from Pet Supermarket and it died within 3 days. According to the store clerk, Pet Supermarket buys their animals from Sun Pet.

A five minute review on Google proved Sun Pets is not a safe, reputable company. The reviews were nearly unanimous. I was horrified by what I read. Not a few bad reviews- horror after horror. Check it out for yourselves. This company only cares about money— not animals, not people.

When I approached the store manager at Pet Supermarket with the unanimous reviews, he didn’t bat an eye. He stared at me for a moment and then said “OK.” In addition, I explained how their hamster cages did not meet the recommendation for minimum floor space even for dwarf hamsters. But the manager was unflappable.

Biggest takeaway from this experience: Do your own research to learn about your animals and their needs. Do not be ignorant like I once was. Do not buy into the major pet supply company’s marketing products or pets. They’re in business for one reason EVEN at the expense of helpless animals and unsuspecting families.

It is clear that Pet Supermarket does not care about animals or people. I will never buy anything from Pet Supermarket and/or...