Papa Murphy's | Take 'N' Bake Pizza — Restaurant in Portage

I placed an order for my pumpkin pizza this morning after not having had papa murphys in close to a decade. I sent my significant other into the store to get it on his way home shortly after the specified pickup time. He was greeted by the employee and was told the mobile orders are in the cooler. My partner couldn’t find our pizza and when he was asked by the female employee if he found his pizza and he said no, she said “it’s by last name, like the sign says” which he replied he knew. She told him there were zero pizzas in back and that it had to be out in the mobile order cooler. After she came out to look herself, mumbled something rude to herself, and went to the back cooler where our order was. She quite sneakily said “have a good day”. My boyfriend and I have both been working customer service jobs for decades and understand how stressful holidays can be in food service or retail. However both of us understand the importance of basic courtesy and kindness. I’ll give it another decade before I try again- people have bad days but it’s not cool to take it out on a customer...

Pretty sad after being a frequent customer for 10 years at the Portage Wisconsin Papa Murphy's I will not be going back. I will not call out their manager by name but she needs some serious training on her customer service skills. To lose a 10-year customer over a coupon and to be as rude as she was... The whole thing is pretty sad. I hope someone from corporate headquarters reads these comments and they are able to look up how much money we have spent through the years... And it shouldn't really matter how much money we have spent.. managers should be an example to their employees on how to treat customers.. at the Portage Papa Murphy's it seems to be the other way around. The rest of the staff...

We have been coming to this Papa Murphy’s since I was a child and it’s always had friendly customer service. I don’t know who or what has changed but when my mother went to order a pizza and asked for extra veggies the man behind the counter was rude and talked my mother out of ordering a pizza with extra veggies because of the price. If we were worried about the price we wouldn’t have asked for extra because nothing is free and we don’t expect it to be free. We will no longer patronizing this...