Update: I got a call today from Kate, the regional manager. She was very kind and explained the situation to me about being understaffed and never receiving the notes about my calls. She is processing the reimbursement for the missing juices and gave me a gift card for the trouble and inconvenience. She also offered an apology about the experience and was very professional and understanding. This was a great experience and I really appreciate that she went out of her way to set things right. That meant a lot to me. I was very impressed by how she turned the situation around. I would definitely go back based on this experience. As I mentioned before the juices are delicious and I felt great after the 4 day cleanse.
The juices are pretty good but I encountered a pretty frustrating experience. I ordered a 4 day juice cleanse online. When I picked it up I checked 1 bag and everything was fine but when I got home two of the days didn't have all the juices. I called the store immediately and they said they would reimburse me for the missing juices and a manager would reach out to me. I called two more times and I have still not been reimbursed for the missing juices and I have never been contacted by a manager. It is a pretty disappointing because for the cost of the juices I would have hoped to have received some follow-up. The juices all tasted good but I wish the service aligned with their mission...
Read moreWalked in and tried to order a ridiculously priced blue mango smoothie which was priced just like everything else. But I felt like being part of the solution to the small businesses going out of business and having a hard time staying open. Not to say this particular store is one of those. Well apparently this place wants to have less business. I tried to buy a smoothie for 8.50 and the nice gentleman flat out refused to take my cash, which last time I checked was legal tender for all debts public and private. I even tried to just give them a ten and have them just keep it and no change returned so they wouldn't have to touch it. But still they...
Read moreI ordered 2 fruit bowls. The first bowl was made by one girl and it came out perfect. A few more customers showed up and different girl went behind the counter to make my other bowl. Either she assumed I wouldn't care or I wasnt as important as the other customers but she added alot of water (or flavorless liquid) to the mix. What should have been a creamy fruit bowl was a SOUP. So watery that the toppings SANK. I was so upset, my boyfriend offered to give me his in exchange. All I wanted was fruit, instead I got tasteless...
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