Office Depot — Local services in Portland

I had a terrible experience using in-store pick up. Luckily, I didn't need my teaching supplies immediately, but I selected this option only to save wrapping/shipping energy usage. My order went through, but apparently it didn't have the security number on the back (how do you process a CC without that? How did the order go through without that?). I showed up at the store an hour later, waited while they tried to find the order, and then was told I would have to contact the company. An online chat led to a phone call, during which I only needed to provide the 3 numbers on the back (again, how did the order process without that????), but at this point some of the items are no longer available at the store where I did pick-up and I had to reorder (during which the associate said things like, I'm sorry, the store no longer has item #1859214. Okay, great, I have no idea what that means, can you tell me what it is that I now have to reorder in your oh-so-convenient in-store pick up? Markers? Thanks.) So, three days later, my order that should have been ready in an hour will be ready in an hour, I'm not sure if the donation from the order will be going to my school, and even though I spent $350 my rewards account says I've spent $0. All of these online services are incredibly clunky and antiquated, and there are much better options available. Time to switch to amazon -- I was already finding a lot of better deals there, anyway. I just didn't want so much...

I order business cards from this location frequently and today received both of mine completely off center and cut wrong. I had the proofs from what I had input on the website for each order and both showed I had centered the graphic and that is wasn’t going over the cut off lines (which I’m not sure why that’s even a thing, just give us the actual measurements of where you’re going to cut it so the graphic doesn’t need to be adjusted again to fit a smaller size than advertised) but when i received my cards and inspected them, they were cut off center and had white lines on the side. When I went back and showed the proofs and asked how this could have happened considering I had made sure everything was within the cut off lines, I was told at first that I didn’t do that and then I was told it was the cutting machine and then it was back to being that the graphic didn’t process right on their ends. I am left not even knowing why this happened and basically got an oh well about it and told there was nothing they could do. This print and copy service at this location has continuously messed up printing services for me and it is the same lady who messes it up. I don’t normally write bad reviews like this but it’s disappointing to spend money on a service and then be blamed or the machines being blamed and not the person processing the order. If there’s an issue, it should be given the opportunity to try to solve them, not just...

I came in here on black friday to get a computer. This was by far one of my most irritating experiences getting a computer. First thing the computer I was sold was defective. On the second day it repeatedly crashed and I had to exchange it for a new one.

However that really isn't the thing that annoyed my about this place. What annoyed me was your failure to understand that I do not want the overpriced anti-virus you are selling or the "performance package" which doesn't even cover virus removal. I came in the first time expecting this sales pitch, but when I went in the second time to make the exchange I was once again pressured into buying them. As if I'm going to give the people who sold me a lemon more money. If I do decide to buy an extended warranty I think I'll buy the manufacturer's extended warranty.

Your "customer service specialists" were most unhelpful when I went in to make the exchange for the replacement. It took way longer than it should have to make the exchange, and your employees were unfamiliar with how to even make an exchange.

Lastly your employees could learn to smile. They were all smiling when I was first buying the computer, but the next day when I came in for the exchange oh how their personalities had changed. No smiling and not even a single apology that I had to deal with a...