McDonald's — Restaurant in Portland

I want to preface this by saying that I almost NEVER complain about service; I've worked retail/food service, and I give workers a ton of grace because I know all of the crap they have to deal with. I can handle errors in my orders & servers who are having bad days. I don't feel entitled to a smile, & don't really care if someone is short with me, rushed, distracted, or anything like that. I draw the line at treating me as subhuman.

I wanted to treat myself to a couple Pokemon toy from the Happy Meals today. The signs were all up & I ordered in the app. When I went to the counter to let someone know I was there, I had to wait for several minutes before anyone came by. I'm fine with just waiting; I know fast food places get slammed. But the man who finally came to the counter was incredibly rude. When I told him I was picking up a mobile order, he gave a petulant sigh/huff & stomped away like a child being told to pick up their toys or something, despite him clearly being in at least his 40s. Even this, I'd let go, since people handle stress different ways.

I also made another order with a promo from the app. It took him a while to come back to the counter & he was very rude during that as well. I hadn't used the app for a promo in-store like that before, & he treated me like an idiot.

When I got my food, I checked for my Pokemon activity packs, & he'd given me some Disney parks activity pack things instead. It took another several minutes to get him to come back to the counter, & when I (politely! I'm not an animal!) told him they were supposed to be the Pokemon toys, he literally told me "That's what you get." & WALKED AWAY. I got the distinct feeling that he'd given me the wrong toys on purpose. Normally, I'd chalk it up to the store running out -- but this man's behavior was so egregious that it felt more likely that he'd done it out of spite. Especially with his response!

I wanted to see if someone else would check for the right toys because of his behavior, but I couldn't get anyone else's attention. Another several minutes later, he came back to the counter, & I asked him (again, politely!) if I could please speak to a manager. He told me that was him, & he seemed really cagey about it. Because of his previous & current behavior, & the fact that he wasn't even in a McDonald's uniform -- just a dirty-looking black tshirt -- I highly doubt he's actually the manager, but at that point I was so upset that I decided to cut my losses & go home.

I didn't want the Disney packs to go to waste, so I tried to hand them back to him, & he told me he "didn't want them" because "[I had] already touched them." I suppose that might be company policy for safety reasons, but the disdain in his face & voice, combined with the wording he used, felt targeted & hateful.

I didn't want to make a scene, so I just... took my food & left.

In the amount of time I was there, I saw the same man ignoring something like four other people waiting at the counter for several minutes. When a young man & a woman came up & asked for the bathroom codes, he turned around & walked to the wall (without saying anything) & it took a while for him to call out the codes to both the men's & women's bathrooms, one right after the other, too fast to properly parse, especially since he gave no actual indication that he was looking them up. His tone was also clearly irritated, & he got even more rude (& even started arguing with them) when he was asked to repeat the numbers -- because, again, he yelled them out too fast, back-to-back, & somewhat unexpectedly.

His actions overall made me feel like subhuman garbage, & despite this store being in an area I frequent, I won't be coming back here. Honestly, it's put me off McDonald's for a while, I think.

I hate giving negative reviews, complaining to management, anything like that, but the way I was treated today, over something as silly as some Pokemon toys, made me genuinely want to break down. I don't deserve to be treated like garbage by someone I was nothing...

This mcdonald's , I'm sorry but its the worst ok n not just my opinion, on the eastbside of portland! Ugh I dont like having to rate reviews negatively so forgive me but this is for google contributions and im just being honest...everything but they employees and their service was fine..just ok. They never have their ice cream machine up n running mist DAYS EVEN..BUT NEVER ONCE AT NIGHT TIME I WENT THRU THERE DRIVE THRU HAVE THEY EVER HAD WORKING MACHINE THEY SAID! THEY R RUDE AF...I MEAN VERY RUDE INSIDE RESTAURANT AND EDPECIALLY THEIR DRIVE THRU! ID SAY WHAT NEEDS IMPROVEMENT IS This..A ENTIRELY NEW CREW IF THEIR STAFF!! INCLUDING MANAGEMENT. WHEN I DECIDED TO CALL THE NEXT MORNING ABOUT THEIR LATE NIGHT Service BEING BELOW HORRIBLE I MEAN IT WAS THE Worst Experience IVE EVER HAD AT ANY MCDONALD'S PERIOD! including my entire fast food experience s my entire 36 years alive and including just public service style establishments in general this place should be shut diwn if it resent get better in my opinion...and btw I haven't neen back here ill drive all the way to 82nd and stark or all way out to Gresham which is mind your 4 or 5 miles away from this mcdees justbdp I am able to order everything me my bf and family wanted from mcdonald's! Cuz they r always out if everything every single time i mean every time and never can take debit card only cash at nighttime. I seen a worker throw a full coke fountain drink at a ppl inside a vehicle in front of mine in drive thru line out the window into theirs and they shut n licked the shire window too and the lobby was locked up since its was after lobby closing hours..so it was quiet a experience and I actually should call the coorperate tgey do owe me money for short changing me numerous times idk how i can orive it since its been a minute but just to let them know about their service and just all the stuff there. Sorry yall suck bad and need to recognize and check yourselves before you wreck not only yourselves all the way but your dang jobs and the freaking business cuz now all of us that used tonlike going to the convient location which this ones located at well fir years now we have been excluding this one off our memory maps ! We simply forget that its even around the corner from our place so that's pretty horrible but IT s god...

I Had to repeat my order 5x to a new lady working, I was very patient repeating and repeating my order. The new lady got frazzled and kept messing it up. It was only 1 mcchicken, 1 McDouble, a hi c drink, and sundae, so it was not a hard order.

So then, another lady comes to drive through headset and asks me what my order is? I said I already told you 5x and she says “well that was the other lady but if u are gonna Are you rude that you can just go somewhere else”

As the customer I am sorry that I was irritated at 10:30 pm at nite and got slightly annoyed when I had to repeat myself 6 times.

Im sure the lady with long ponytail and piercing who was snotty to me, had no idea I was totally nice to the new gal. Go ahead and ask the new gal.

The gal w the long hair and ponytail should be fired. She was upset cause she had to do her job plus the new Ladies job. It was her that was stressed not me.

Whoever the owner of this franchise is, Should really consider firing her. I would not want that terrible customer service representing my business and I would want to know.

She should have said I’m sorry you repeated yourself so many times, can I take your order cause I’m helping her out.

Fire her, you will have more problems and lose more...