Mochinut — Restaurant in Portland

Donuts were 4/5 Boba tea 2/5 Corn dogs 2/5 Service 1/5 Cleanliness 3/5

Brought my family of 4 (wife, myself and 3 & 6 yr olds) to try out this local Mochi donut shop since we just got back from NYC and tried out a Japanese mochi donut shop in Times Square and loved it.

Came in to an establishment ran by confused unenthusiastic teenagers which was ok, we were all like that once.

Placed an order for 2X dozens and 3 boba teas and 2 corn dogs which came out to a bit over $100 and I tipped $5. I’m not giving you 15% ($15 dollars) for you to hand me my order, sorry not happening.

The kiosk tablet thing they had would glitch and show more items on the screen than I ordered but the dollar amount is correct. It stopped me for a moment for me to ask them about it for which they replied to me that the math is correct and that I shouldn’t worry about what was on the screen which turned out to be true but still, fix your damn tablet please.

This held up the line a bit and they made me feel like I was causing unnecessary trouble for everyone but no, I’m not going to pay until I understand what the issue was which was the tablet glitch.

Everything else went relatively normal until we walked over to a table to sit that had crumbs all over the place, table and seats. None of the staff bothered to check and regularly clean, no problem, I got some napkins and wiped them off myself.

The garbage can was also filled but someone did come to empty the can.

Then I asked about the free sample of ice cream which was advertised near the pickup counter for which they said yes and proceeded to ignore me.

Then when I asked again, the girl worker said how many samples to which I replied can I get 4? And she replied along the lines of ‘if you want that many samples, you’d have to make an actual ice cream order.’ I then said fine, just give me 2 vanilla samples and she went ahead and got 2 small sauce containers to squirt some soft serve vanilla ice cream into and our family of 4 shared those.

Keep in mind that I already made my relatively large order so I am a paying customer, not someone that just walked in and asked for a sample and may just be looking for a freebie and walk right back out.

This really annoyed me and sorry if you’d think I was being petty about it.

Now, about the food - donuts were great, we had those when we got home.

Everything else we had at the store and the corn dogs were mediocre at best. Just the cheapest hotdogs and mozzarella you can buy in bulk stuck in a takeout chopstick, dipped in a batter and fried. It was dry and Nothing special at all and not worth $7

Boba tea was also generic powder garbage bought in bulk and mixed. You can find better boba tea at any nearby boba tea places.

The sample of vanilla ice cream was also simple generic soft serve that tastes like any other soft serve, it was good and really cannot be ‘not good’

So yes, the donuts were good but not as good as what we had in Times Square although this may be an unfair comparison.

Everything else they offered is just a way for them to upsell and make more money. I would not buy anything else from here other than their donuts if I ever even come back here.

The other mochi donut place just north of this shop seems more promising.

I left a pic of my receipt containing my order number if any one at management cares and wants to review camera footage to verify my ‘story’

Do not try to offer me any freebies for me to take down...

I came in here after wanting to try Mochinut for so long and as soon as I interacted with the staff my smile just fell. There were around 4 people working and 3 of the 4 ppl were so sweet but the woman that took our order was so incredibly rude?? It was my first time in so when she asked “what do you want to order” I began ordering my hotdog and she rudely cut me off and stated “it’s donuts first, are you even going to want any?” I was utterly shocked at the way she said it and the way she looked at us?? We continue our order and when it comes time to order the hotdog she points at the sauce menu. I took maybe 30 seconds to decide and at that point she became visibly impatient. At the end of the day the food was absolutely delicious but the customer service from this single individual was horrendous. We sat down to wait for the food to be prepared and noticed we were here final interaction and she was then off work and went to her bike parked right in front of the main door so I guess that’s why she had a nasty attitude?? But she could’ve easily let someone else assist us the other woman working with the lighter brown hair and beanie was so so so sweet with the other customers it was just our misfortune to have to interact with someone who very clearly hates her job :(

I hope no one has to interact with that employee so if you see a woman working with black medium length hair with partial bangs and a bike parked right in front of Mochinut working PLS ask for someone else so you don’t have an interaction like ours. The food, however, is absolutely delicious and worth a trip and many more! Again the rest of the people working were so sweet. Overall a lovely place just a single bad...

Other locations far surpass this one. I’m not typically one to really care about leaving bad reviews - I understand people can be frustrated especially during busy hours… However, the seemingly lack of attention from the workers and patrons (not their fault lol) bothered me during my visit.

We lined up in an empty store, had a few people come in behind us. One worker tells us, “The line is over there,” gesturing to the counter with the donut display, so we move, and we are the only ones to do so. Another worker, who has seen us all there, proceeds to help every single person lined up at the register — this is probably about three groups of people, extending our wait. And - again, not the fault of anyone who worked there, but a group of three cut us in line right in front of the two workers and neither of them said anything :’).

I was excited to go to this location because Hawthorne is a super cool area, but this kind of felt unwelcoming. It would probably be fixed with a simple “line here” sign, since it didn’t seem to be logical to anyone else that was there at the time that the register wasn’t where the line started. In any case, the caramel funnel donut and hot cheeto mozzarella corn...