The Hazel Room — Restaurant in Portland

My friend and I chose this as our brunch destination after a 6 mile hike. We were told the wait to be seated was 20-30 minutes. This is fair for brunch hour. Once seated, our waiter didn’t even bother to bring us water even though the tables had empty cups on them already. We had to ask for it. We knew what we were going to order as we looked at the menu during our wait. We ordered food and drinks shortly after being seated. After about 35 minutes, I noticed tables with larger groups and even people who arrived and were seated 20 minutes after us, begin to receive their food. My friend asked a waitress if we could at least get our drinks as we’d been sitting there for more than a half an hour. She seemed confused. She went into the establishment and returned shortly after to advise us that our waiter forgot to put our order in. This was extremely frustrating. This waiter neglected us the whole time. Perhaps because we were sweaty and dirty as we hiked all morning? We were told our food would be rushed. Drinks came at the same time the food did. The waiter seemed very nice to other tables, he even told one table that his day was “better now that they were here”. I could care less about the mindless chatter and the empty flirts in an attempt to get a bigger tip. We had a horrible experience. Perhaps they should train their staff better, ins common sense. Hospitality was not it. We did get a small discount on our check but they could have done more after the treatment we...

Was originally very excited to take my parents to the hazel room as they were visiting out of town. Service was terrible the host was extremely rude and left the door open literally freezing us out, and we waited outside for 45 minutes in the cold for them then to do this. When I asked if they could close the door cause my 85 year old grandma was shivering they glared again at me and they were like we will with an attitude. (Also don’t take people here who need handrails to go up the stairs my grandparents and mom who just had a knee replacement were hanging onto the railing for dear life and they had their reader board sign Infront of the stair railing at the top of the stairs making it difficult for people who need to hold on to be able to safely get up the stairs. )When my parents and grandparents couldn’t see on the phone the menu, the waiter was upset for even asking for actual menus. In addition we had to wait an hour and a half for our food after waiting 45 minutes to even sit down, then 20 minutes for them to come take our order, then 1.5 hours to get food we have ordered, as they were making online orders before anyone’s in the restaurant! By the time your food comes Youre on your third to forth cup of coffee. Needless to say the food use to be good but it’s not good enough to ever come back after being treated like that, left a terrible taste in my mouth, won’t be back and will be sharing this experience with my...

Staring off the food was good and our gluten free friends said that their food was good as well.

We had a bit of a passive aggressive experience. Our friends asked for a table for four adults and a baby. They were told it would be an hour wait to sit together. Not surprising on a Sunday in Portland. They however noticed a bunch of open two person tables. They asked if they would mind if we pushed two together. They were told no. Odd, but ok. So we just said we would take two of the two person tables that were side by side and not push them together. Again, for a two person table there were tons of options and no wait, but for some reason this really irritated the wait staff. We spent the rest of the time being treated very passive aggressively. For example, being served food with no silverware and having to wait to flag down a different staff. They refused to take our order together, and in fact took them several minutes apart when the restaurant really wasn’t that busy. Things of that nature. It was a weird experience, which I would have understood if we had demanded something from them but we were willing to sit side by side and were treated like somehow that made extra work for them, instead of filling empty tables.

The other thing that made me a bit uncomfortable was that in order to use the bathroom customers have to walk through food prep areas where food was left on trays in the open with no one...