This place could be so amazing, if it weren't for the staff. They made a simple mistake with our drinks and Just Kept Escalating! If you look at my other reviews you'll see I am an overly generous reviewer. This was absurd though.

So, it was really mellow when I entered with a smiley, friendly group of 4. There was no line, and as many employees as customers in the cafe. The staff were fun and friendly when we first entered. We ordered a variety of drinks. One person in my party asked for oatmilk. They accidentally made the wrong drink with oatmilk. As they handed them over, they were very clear "This has the oatmilk" they said about the only one marked BB. The person grabbing the drinks didn't know who had what. So they were also tasted to confirm. When I let them know what happened, they checked the ticket and corrected me. "The BB has whole milk." "It's supposed to, but it was made with oatmilk and the one that was supposed to be oatmilk was made with whole." They shifted around, glanced at other employees for backup, but wouldn't look at me. I waited for them to think it through. "We'll just remake it." they said, sounding upset, to a nearby employee - while still refusing to acknowledge I existed. After a little wait, I set the full drinks on the counter in front of them and walked back to my group. They were so determined not to acknowledge me that they left the drinks in place, even setting another customer's drinks next to them. There was confusion. The other customer almost ended up with our drinks and had to ask repeatedly which drinks were theirs because the employee was pretending ours weren't there! It was absolutely surreal!

But that wasn't the end of it. They intentionally made the new drinks wrong! There was little to no flavor added. So they just tasted like cups of warm oat and whole milk! Presumably, to make sure we could taste that they used the right milk this time? Shortly after retrieving the drinks, a different employee approached us...well, me directly. This person had been very friendly earlier, but was aggressive and standing oddly close. "Do you like them better now?" they asked me. My drink had been made correctly from the start. So I turned to the others. "Did they use the right milk this time?" I asked. This employee wasn't avoiding looking at me though. They glared directly at my face the entire time. My party said "yes." The employee continued to stare at me expectantly. "Apparently, yes." I said. Without any twitch of acknowledgement, they walked swiftly away and joined the rest of the staff in pretending we didn't exist until we left.

For what it's worth, the 2 drinks that were made correctly were delicious and unique. If the staff weren't so horrible, we'd probably be dragging different friends to join us here several times per week. Everything else was magical!