Papa Johns Pizza — Restaurant in Powdersville

I placed an online order for Oreo Bites, Cinnamon Bites, and two large pizzas with extra sauce and cheese. When I arrived at the drive-thru to pick up my order, I was informed that part of it had been accidentally taken by a delivery driver. The cashier first offered me a refund then I stated I wanted the oreo bites she offered to make them again but would be 8 minutes. I agreed to wait.

After waiting 15–20 minutes for the Oreo Bites, the cashier brought out all of order out at once. Upon checking all items before leaving, we noticed we were missing the extra peppers, Italian seasoning packets, and garlic sauce we attatched to our order. The pizzas were also now lukewarm from sitting out and did not have the extra sauce or cheese I had ordered and paid for.

My wife returned the pizzas inside and asked for them to be remade. The manager, who refused to give his name, stated that he had made the pizzas himself and would not remake them, offering only a refund instead. My wife came to get me from the car and told me he was being rude (argumentative) to her and refused to remake them. i got out the car and approached the manager to address the situation. Rather than de-escalating, listening to our concerns, and making things right, he chose to be argumentative with me as well.

I asked for his name, and the cashier’s name, but both refused. When I requested the corporate contact number and the General Manager’s information, the manager told me to “do your research.” When I mentioned that I work in Human Resources and that this is not how customers should be treated, the cashier sarcastically responded, “Awww congratulations,” and laughed. The manager then told me you can take that pizza and leave and I'll give you a refund. I stated no I just want it remade. I was not leaving till it's remade. He then stated oh no sir your going to get the Hell out my store or I'm calling the cops. I told him to call them! All of this over my order that YOU didn't make right! Once again I asked for the GM name and contact info he still refused and proceeded to call 911. I left the pizzas in the store and left.

This interaction was unprofessional and unacceptable. I have been a loyal Papa John’s customer for over 20 years! Driving 30 minutes to this location while passing other pizza chains because I’ve always valued the quality of your food. However, after tonight’s experience, I can no longer say I...

Tried to call in a delivery. I'm 13 minutes down the road. They said they don't deliver to my address, even though I've seen them at the neighbors multiple times. This was after waiting 20 minutes on the phone for an answer. So I drove over there and asked a lady outside why they don't deliver anymore like I was told on the phone. She said they've been delivering all night. I go to the drive thru, because the lobby's closed. Ordered a Philly pizza and their new pepperoni overstuffed crust pizza (or whatever that new one is called). Got to the window, asked to speak to a manager, he came and said that it was because of a new phone system. My mother was given the same excuse over a month ago. Told me to pull back around after 12 minutes, which I did. They did give me a discount for the "inconvenience". When I got home, the Philly was super dry and very tough to eat. The pepperoni pizza was amazing though. I will not be going back to this location. We don't eat pizza often. But even we do, this isn't the type of service I feel like dealing with. I hope y'all have better luck with...

The pizzas have usually been pretty good and service has been great up until today. Placed my order online as usual and paid, like I always do. The girl in the window was rude and reminded me that there was a tip box and handed me a receipt to fill out. They usually just hand me the pizzas and receipt and I’m on my way. I don’t mind tipping when it is deserved, but you truly did nothing for me. I placed my own order, spent my own time and gas to pick it up. Who gets my tip?? I’m not asked to tip staff when I place a tip for delivery?? The cook and window are paid hourly, and to have the audacity to point out the “tip” box absolutely floored me. If you think you deserve more for handing me my pizzas you should ask for a raise. Ontop of that, the pizzas looked absolutely sad and made with absolutely no care at all. (The thin crust was a pepperoni/pineapple with extra “paid for” pineapple, the other one of their...