Outback Steakhouse — Restaurant in Prattville

Greetings! My Mother selected Outback to host my Stepdad’s surprise Birthday lunch. My Mother, hoping to delay my Stepdad while those of us from out of town assembled, decided to shop locally until we all arrived at the restaurant. Because my Mother lives in Montgomery and is marginally GPS savvy, she contacted the restaurant and spoke with Steve, a transient manager from Birmingham. My Mother requested directions from the Prattville Walmart to Outback. Steve, audibly perturbed, mentioned him being from Birmingham, directed her to find Cobbs Ford Road, and rudely suggested she utilize Google Maps. My Mother needed Steve’s assistance, and he offered the bare minimum. What he did not realize is that as he was fielding my Mother’s call, my Brother and his fiancée awaited the conclusion of Steve’s phone conversation with a “customer”. As my Brother and his fiancée waited to speak with Steve concerning seating for the Birthday celebration, they thought he spoke disrespectfully to and was extremely abrupt with the “customer” on the phone…not realizing he was speaking with my Mother. Then, it was their turn to be recipients of his disrespect.

Once Steve ended his call with the "customer" (my Mother), my Brother’s fiancée, requested seating for 10. She shared with Steve our hopes to be seated before my Mother and Stepdad arrived, and she noted that this occasion was a surprise for my Stepdad. Steve responded, “So what. You want me to post it on eBay?”

The negative energy abundant in Steve he shared with my Family! He lacked professionalism and empathy, and there is absolutely no excuse for his behavior…unless of course there is no precedent established by your company for your managers to create an atmosphere of excellence.

Additionally, in stark contrast, Danielle’s EXCEPTIONAL service was exemplary! She served us well. She was kind and affable and committed to fulfilling every request. In short, Danielle was the antithesis of Steve, and we are so grateful to have had her as our server! At the very least, our experience at Outback concluded so much more favorably than it began... that is until we faced Steve as...

I went here to the Prattville Outback this evening, will never be back to this location. The waiter horrid. There was something in the seat and the waiter gave us napkins to clean it ourself. My drink sat on the bar for 10 minutes before he grabbed it and sat it down by then the Wallabe darn had melted and he spilled some of the drink on his hands and table. Needless to say he used our napkins to wipe his hands not the table. We waited and waited no bread didn’t refill the drinks we had. My husband walked over to the bar to get a beer since our waiter never came to check on us. The waiter saw it and the bartender told him to add it to our bill (we were sitting across from the bar) . Our waiter at this point hasn’t come back to our table. My son needed a refill on his drink I had to get his attention for a refill on the lemonade which let me add took forever to bring back. I asked the young lady that brought our food do they still give bread and she said yes. I asked her if we could get some she said sure sorry about that we are short staffed. My loaded mash was ice cold. My husband steak was incorrect they put the wrong steaks on the plates. When the waiter came by saw us picking at the steak he told my husband his steak was a perfect medium. Meanwhile his plate is full of blood the mash potatoes are red. I looked over and I said they gave you the wrong steak mine is over cooked. The waiter said they could take my husband steak back and cook it some more but it’s a perfect medium. I say once again he has my steak vice versa. Waiter ignores me. My son ordered the cookie desert in which was a piece of plastic in it. The young lady finally comes with the bread at this point we had already asked for our check. I told her no thank you we’re done. I paid our bill gave a small tip in which the waiter was mad because he didn’t say anything else to us. As we were leaving the hostess said have a good evening, and we told her we will never be back at this location. This was the worst service I’ve ever had. Go visit another...

We decided to stop in last night after my wife and I visited her sister. We frequent the Outback in Montgomery alot. However, this particular Outback in Prattville gave us the worst treatment we've ever had at this establishment. It all started from the minute my wife got the text telling us our table was ready..... When we walked in the hostess was about to seat another couple in our place that had literally came after us by maybe about 25 minutes or so. My wife immediately told the hostess you just texted me and told us our table was ready. She then looked at us dumbfounded asking our last name. She then claimed that she made a mistake, which was very unlikely. These people had literally just walked in. We were then seated by the bar. Our waiter seemed like he was speed dating instead of being a waiter. We have never been more rushed in our lives. He was literally running from table to table. He brought us cold bread. Never asked us if we wanted refills. Never brought me the signature sauce that comes with the Alice Springs chicken. I had to request all these items from waitresses walking by. Absolutely horrendous service. But the funny thing is the couple that the hostess was incorrectly going to seat before us, whom literally was seated right behind us, the waiter was giving them first class attentiveness and service!!! The manager on duty (I can't remember her name) literally spoke to the table in front of us, the literally skipped us and chatted up the table right behind us. Almost like we were nonexistent!!! Maybe about 25 minutes later she then decides to come over and asked how we were doing. At this point I was just ready for the check, so we could get the hell out of there. We've never felt so discriminated against!!! I will continue to frequent the Outback in Montgomery. Bit trust assure we will NEVER patronize this particular establishment again. Maybe once the culture and hospitality changes towards people of color and...