Texas Roadhouse — Restaurant in Prattville

We Visited your location last night, Nov 15 @ 4 pm for dinner with my two sons and my two grandsons and have to say what a terrible and painful experience. First let me say I’m an original Texas resident so I know what a good steakhouse is and this one is not.

The pros : Gabby, our server was exceptional. 5 Star. You will not find a better server out there. She is a rock star and the only reason you got any stars. And the Caesar salads were the best thing we ate all night.

Cons: we placed our appetizer orders (2), the sampler came out great and the onion blossom was a no-show.

We then placed our dinner order for five people, my youngest grandson is only into mac & cheese and fries so he was happy to see that there was something on the menu that he enjoyed. I ordered a New York strip, and your steamed fresh vegetables.

Two people ordered the macaroni and cheese when it came out it was not edible. There were simply no cheese, when an eight-year-old tells you that there’s no cheese in his macaroni and cheese and he can’t eat it. All you can do is laugh at first, until you try it and it’s a dust bowl of cold dried noodles. The kid only wanted one simple thing, macaroni and cheese and you screwed it up. Shame on you. Kraft out of the box is better than what you sell there. Neither person touch the macaroni and cheese, which you have as an up charge to get it! You show no passion or care in the preparation of your food. Apparently, there is no quality control and no Chefs actually taste what they make. I like the fact that one of your managers walked around and ask everybody how they’re doing before the food comes out, but he is totally absent after you get your food. We asked to speak to a manager and no one ever showed up.

Second, I ordered a New York strip and steamed vegetables. For your education, a New York strip has minimal fat but definitely no gristle. Mine had a thick piece of gristle that ran through the entire piece topped the bottom and had a endcap of solid gristle at least 3/4 of an inch thick that my knife would not even cut through. The vegetables were cold and uncooked. I mean hard a a rock and unable to eat. Let’s talk about the steaks again, three of us ordered steaks and good thing you give us strong knives cause these things were tough as shoe leather. Again, do you have any pride in the work you do? Why doesn’t your Head Chef check the orders before they go out?

Lastly, I don’t know what you did to our food, but you made every single one of us sick. Two of us had to run to the restroom twice during dinner. The other two had the worst nights of life feeling like they were food poisoned and spent over 45 minutes, emptying their bowels in excruciating pain.

I don’t know why or how you can screw up a steak and vegetables, not to mention macaroni and cheese. My family was excited to come there tonight as it was our first time there and one person showed up an hour early with another showing up 30 minutes early to make sure they can get a table. This was our first visit and our last visit at the same time. When your guy sat us right by the bathroom, I thought the seats were terrible, only later did I understand that he saw the future and kept us close to the toilet because he knew we would need them.

Shame on your for ruining a special occasion dinner. You charged us $150 to give us unedible food and beef that was of questionable quality. You made us deadly ill. You should probably talk to your entire staff in the kitchen and make them taste their food before they spring it on...

I was traveling through Prattville around 6:30pm and wanted a good meal since I hadn’t eaten since 8am that morning. I didn’t want to take much time for it since I was on the road for work, but figured I could time it out with the waitlist where I would have a short wait. I joined the waitlist through the app, and thought I was in good shape, but apparently did not get in the restaurant quickly enough after getting a text that they were ready to seat me.

The girl at the check in stand told me that she had put me on hold but moved me back in line and I would be seated shortly. That was around 6:35pm. I waited for about 20 minutes before asking her if it would be a much longer wait-I wanted to get back on the road and grab fast food if so. She assured me that the wait would be less than 20 minutes, and should in fact be faster than that. I could already taste the rolls so I decided to stick it out.

I sat in the waiting room and watched group after group getting seated until finally around 7:45 I was pretty much the last one waiting in there. I went out and spoke to the manager at that point and told her I had been waiting for an hour and 10-20 minutes for a party of 1 person. I watched her scrolling through the list and it didn’t even appear that I was on the list at all! Less than a minute later I was on my way to a table.

The manager I spoke to was super friendly, my server (Cassidy, I believe?) was fantastic and the food was delicious. Honestly though, between being super hungry at that point and really frustrated by needlessly waiting for an hour and fifteen minutes, along with getting delayed from my destination kinda ruined the meal for me. I didn’t really enjoy it at all and that’s sad because TR is usually such a treat for me.

Sorry for the novel, but I’m still annoyed by the extra hour-ish before I...

Employees smoke by back dock door against the fire code and leave door wide open so anybody can come through the back door employee are rude to other employees and silverware is dirty and they don’t give a care about people fillings and I don’t think most people can read because they are not suppose to be smoking most there shifts servers are constantly on back dock smoking. I am updating my review to include the experience I had on Jan/13/2024 went here again just to see if my experience was just a one time experience it was not I wanted to include that I saw what looked like employees from the back of the house later was confirmed by a server that they where dish pit employees. They apparently were meeting with a guest and buying what looked to be little bags of something maybe weed or dope. All I saw was a guy come out from the back and come up to someone had them money and that person handed them what looked like little baggies I couldn’t tell what was in it but it looked like maybe weed. Management really needs to seriously take a look into this and take action. Silverware knives where bent and had nicks in them forks where better severs were hard to come by and the one they sat me down with was constantly never to be found like he/she took my table and left it took to long to get my food and drinks where flat like there was no carbonation and one of my cups had food left on the inside like it was never washed had to send it back I am going to try back this Saturday hopefully my experience will be better but my expectation are set low...