Cold Stone Creamery — Restaurant in Prosper

Went into Prosper Cold Stone with my wife and two little daughters. Madison was very rude and impolite just standing there staring at my wife and I like “what do you want”! She did not greet or ask what we’d like and just stood there with a blank look on her face as if she was unhappy or annoyed. I highly recommend she gets coaching on the basic fundamentals of customer service which is to provide a welcoming and friendly atmosphere. I was very close on asking for a manager or even confronting her about her impoliteness. This was about 9:20pm so I’m sure cameras can see her...

I’ve always loved Cold Stone – the brand is great and their ice creams are usually amazing. I ordered the Coffee Lover’s Only at this specific branch, but unfortunately, the ingredients weren’t mixed well. One of the best things about Cold Stone is how the mix-ins blend together to create that rich, consistent flavor. This time, it felt rushed and the experience was not the same. I’d like to kindly request that staff take a bit more time to mix the ice cream properly – quality is just as important as speed. Looking forward to...

Been multiple times. First was week of opening and it was fantastic. Next two times my order was somehow wrong and not mixed well. The atmosphere of the store was sour and tension filled. Not one greeting, no smiles, employees actively avoiding helping each other. Kind of like I walked in after a fight? Or no one gets along?Was very strange. Would love to update this review with 5 stars, as the ice cream is great and some employees seem to care, but it's obvious management needs to get on top of...