The Nut House - Ice Cream - Bakery - Coffee — Restaurant in Provincetown

I must say this place was super cute. Being it was a weekend trip my friends and I decided to splurge. So I went ahead and ordered a chocolate dipped cone with two scoops of icecream. I was so excited to taste it as I got to the cone I realized it was stale as could be! I wasn’t going to say anything but after a friend of mine dropped her scoop of icecream and they refused to give her a scoop I decided I should be honest about my cone. Well as I politely told the girl at the desk the cone was stale and I wanted her to be aware she immediately gave me an attitude stating she had dipped them in the morning and that I was wrong! I am pretty sure that that is not the response you give a customer especially after they paid nine dollars for a chocolate dipped icecream cone with two scoops of icecream. I kindly told her not to speak to me in the manor she did and that she should reconsider her approach when speaking to a customer. I was very disappointed not only with the product but customer service. Pretty sure I will not stop...

No service with a smile and hospitality was nill. Had decided I wanted to order a cookie after purchasing a hot chocolate … set it down on counter to get my money. Countertop had a slope so when I set it down it went to the floor. Apologized and felt terrible. Sister told me it was an accident as an employee came to mop it up and said, OMG and also said well, of course it was an accident, no one would deliberately spill their hot chocolate. Person behind the counter said rudely could you back away from the counter so the spill can be cleaned up. We were offered no paper towels and asked where they were to get no help. Was not even offered to give us a hot chocolate on the house considering it was the countertop issue the reason...

Don't come here with kids! If you do, and they screw something up, expect to be yelled at. During our visit, the staff was extremely rude when our 18-month old got into the "self-scoop " candy dispenser.

Yes, we get it. These are COVID-19 times, and touching loose candy makes it unsellable. We gladly offered to pay (and paid for) the entire container of candy....but the clerk insisted on continuing to run her mouth anyway telling us how to watch and discipline our children.

You run a candy/nut store. Expect that parents with children will show up, and accidents will happen. Be gracious and understanding. Most importantly, who in their right mind still has containers of unwrapped candy out...