Victor's — Restaurant in Provincetown

We were visiting from out of town and heard good things about Victor's, and wanted to support a local establishment during the pandemic. Our experience was terrible.

We tried to order online for carry-out, as we are not yet comfortable with eating inside anywhere. They listed a special on their website that was not an option through the online ordering system. I called to ask if it was possible to order this item online, and the hostess flat out told me "no" in a very rude way. I said that was fine, and then she said I should call back in 5 minutes and they could place the order by phone. I did that and ordered three items, and the hostess continued to be rude and gave me a lot of attitude while ordering. When I arrived to pick-up the food, I waited for about 5 minutes for the hostess to acknowledge me. She brought out the food and then took my credit card to charge it. The total seemed a bit higher than I remembered, so I checked the itemized receipt and saw that 2 of the three items were incorrect. I brought this to their attention, assuming I had someone else's order. The hostess at first said the order was correct, but then said that it was incorrect and they could cancel out the charge. I told them I could keep one of the incorrect dishes (it was fish and I had ordered a different fish) but that we still wanted the vegetable that we had originally ordered since my partner is a vegetarian. They said it was going to take a long time to cook the vegetable that we wanted, if I wanted to wait. The hostess was quite rude through the entire ordeal, and was telling me that the food I was given was actually better than what I had ordered. The manager (owner?) apologized repeatedly, but did not offer to correct the order expediently, nor did he offer to comp part of the meal or at least charge me the amount of the meal I had actually ordered! The food, though incorrect, was quite good. Poor customer service like this taints what could have otherwise been a lovely experience for our last night in town. Though the food was really good, we won't be going back because of the...

The only reason I gave this restaurant a 1 star is because "0" stars was not an option. The timelines and quality of food in this establishment can easily be compared to microwave dinners with freezer burns. I come from a family who has cooked for over half a century and has made fine cooking a part of life. I visited this highly recommended establishment and it was a sad disappointment. Besides the fact that everyones entree arrived several minutes apart , the waiter admittedly informed us that he put forgot to put one order through. The four entrees that were served to four different individuals were absolute garbage. The lobster risotto, lobster mac and cheese, lobster ravioli, and the pulled pork sliders were overpriced and overcooked. Explain to me how you can over cook lobster. The lobster ravioli tasted as if it were a mixture of butter, cottage cheese, and tomato paste, and more butter to "mask" the overcooked ravioli. The mac and cheese appeared to be a fine serving of Kraft's (crap) Mac and Cheese with packaged cheese and hard pasta. Bottom line, do not waste your hard earn money at such an establishment. Go to Sal's, Patio, or the pizzeria down the street. You will get much better quality of food with far...

Update on Aug 14, 2025. Gone is the welcoming atmosphere, replaced by the Resy app. Called to reserve on 8/12 and was assured a table at 8:30 pm. Offered to leave a credit card number to secure the booking but was told it wasn’t needed. Arrived that evening in time but was told there was no booking. Front desk staff asked if I used a different name. Nothing. Finally got Resy to work and returned this evening. Unfortunately food quality has declined and some favourites like the Brussels are no longer offered. Overall disappointing after some excellent initial years.

Update on Sept 8 2023. Ah yes summer weather today. Parking spots available just outside front door.

Excellent small plates. Mushrooms, bread basket, Brussels sprouts, chicken francese, lovely fruit cobbler dessert.

We doodled on the white paper on top of the table with the crayons provided but no one seemed to notice 😄

Original posting 2021

Pouring rain so drove from east end of Bradford St—not much parking but found a spot. Superb cocktails, non-alcohol juice creations and small plates - roasted Brussels, sizzling hot and nicely spiced skirt steak, grilled Mac & cheese, TDF apricot crumble for dessert. Attentive and friendly service. Highly...