Buffalo Brothers of Lake Boone — Restaurant in Raleigh

Upon walking in we were greeted by a young male, he was kind and seated us where we asked. He brought us a high chair and was pleasant. Our server came over and took our drink orders. It took the server a long time to come over to the table, so we asked if he was on the only waiter working. The waiter stated that he was the only server working. He left and returned with our drinks after another long waiting period. We understood that he was he only server so we weren’t upset by the long wait period. Once he came back to take food orders his attitude was a little obnoxious. As he was taking my order he looked over to his left where the door is and said, “so they’re just going to stand there? The sigh says seat yourself!”I was floored. I was also offended that he would speak in such a manner about a customer INFRONT of another customer. His actions were rude and distasteful. He reverted his attention to me and we completed our order. The appetizers came out first naturally. I love the fried mozzarella so I order that. I was disappointed this time around because it was not hot; it wasn’t even warm. Fried cheese should be hot because it’s coming out of hot grease. We ate the cheese and waited for our meal. Once the meal came out I took a bite of my burger and noted the inconsistency of the temperature. The burger was not cooked the way I wanted it. One of my family members sent back her fries which were cold and hard. The fries that came with my partners food were perfect so we ate those until another plate of fresh fries arrived. Then another family member of mine noticed that her burger was not cooked correctly either, she asked for well done and her burger was RED inside. A waitress came over and took the burgers and took them back to the kitchen. While we were waiting and decided to try one of my partners honey bourbon wings. I bit into the wing and was immediately disgusted, her wings were not done. They were partially pink inside and oozing slightly(not juice but rather some blood). We immediately got the attention of the same young lady and told her what happened. She asked, “so do you want to send them back?” I was shocked that she asked that. No one would eat raw chicken so yes we wanted to have them recooked. The young lady asked if she could just put them back in the oven. My partner , whom manages a restaurant in the Clayton area, said she wanted them fresh because legally she could not put them back in the oven since we have been served the food. The girl took both sets of wings and went back to the kitchen.Our waiter never came back over to check on us. Eventually Charles came out with the food. At first, Charles had a pleasant attitude. However, Charles decided that it was pertinent to apologize for the burgers but not the wings. In fact he stated that he checked the wings that we sent back and they were in fact cooked to temperature of 165 degrees and so there was nothing at all wrong with them. Two of my family members, both that work in hospitality management, were floored. They declined the food because they found Charles’s attitude disgusting. Charles began to take back all the food but my partner said that she wanted her wings. Charles told her no. Charles said, “I’m not going to leave half of the food. I will either take all or leave all”. My partner explained that she was paying separate and wanted her food. However, Charles was rude and told us we could not do that. Charles asked us to leave and never return. We are deeply disgusted with the treatment that we received. As the customer, I am entitled to have my food prepare the way that I would like to eat it. We dine at restaurants for good service and good food. Charles and his staff did not provide those two things for us. Good customer service would have been to remake the food(which he did) and apologize for the mishap(which he did not do). Instead of apologizing, Charles’s outlandish behavior to attempt to embarrass and demean us by insisting that we were incorrect about the food is inappropriate, unprofessional, and...

My experience at Buffalo Brothers this evening was not only very disappointing but also uncomfortable...My family and I ordered two ten piece wings , two burgers ( well-done and medium well fried mozzarella and the steak egg rolls. The steak egg rolls were great the fried mozzarella was OK considering that the cheese was cold. Once the order of food came out we noticed the wings and the burgers were not cook to the correct temperature. The wings were pink inside.Prior to this the side of fries that we ordered came out cold we were very polite about getting a fresh order of fries. We sent the wings back and the burgers, with the wings we were OK with them just putting them back into the oven and letting them cook some more when everyone in the food industry knows if that is a big no-no. Once the food returned the manager Charles approaches the table, he was really nasty to us. Instead of Charles apologizing for all the inconvenience he went on to state how the wings were cooked to 165 which is the correct temperature for any poultry. At this point I became upset because if the wings were cooked properly I would have never sent them back, and I also feel like me being the guest he should have NEVER argued with my family and I about our food being under cooked. I told Charles that I do not want the wings and that he could take them back. Charles then said to the rest of my family “What are the rest of you going to do” in a very rude and disrespectful manner. One of my family members said they would take their wings home and Charles said that was not an option “I’m taking all of the food or leaving all of the food”. At this point we all decided to leave. As we are getting up to leave Charles told us to have a good night and to please not return (which I did not plan to). As a “manager” in the hospitality industry this no way to treat a paying customer whether the customer is wrong or right!

I would love to see camera footage. This is not up for debate! Right or wrong Charles had no reason to speak to me or my family the way he did. As the owner how do you justify being rude and nasty to paying guest!? It saddens me that you people are in the hospitality industry but not...

I have visited this establishment a few times for lunch with my co-workers. Upon the few times visiting (between the hours of 12pm - 1pm) they were slow at customer service. The orders had been placed over the phone and once online. When receiving my order (typically wings and fries), I was not the least impressed. The wings were overcooked to the point they were dry and hard.

Also, I am not sure as to who responds to these reviews when they are not 'pleasing' to the owners, but they are extremely rude and unpleasant responses. As a business owner, you are to conduct yourself in a professional way at all times, whether the responses are good or bad. Please work on your responses to others and practice the proper business etiquette when it comes to things of this nature.

IN RESPONSE TO POOR MANAGEMENT AND THE COMMENT YOU LEFT : I did not continue to place orders after my wings were dry and hard, hence the review. Please go back and re-read my review as you clearly did not comprehend the first time reading. As to your 95% of other reviews being 'good', you'd have to know that every review is not going to be positive nor negative. As I did review your reviews, I did notice a bias in them. You praise the reviewers who give you 5 stars and criticize your other viewers who give you anything less. Shame on you and your establishment! In reference to your business thriving, I am almost 1000% sure that your poor customer service skills and lack of sympathy and compassion did not get this business to where it is today. IN FACT, it is of other members, such as the cooks, waiters and bartenders who have had a tremendous helping hand to the "success" of the business.

For future references, the most appropriate PROFESSIONAL response to customers like myself, is to FIRST ACKNOWLEDGE the customer and their poor experience, SECONDLY is to APOLOGIZE for the experience and then THIRDLY OFFER A SOLUTION. Please take heed to this advice, as it may save yourself...